Team Leader

Key Responsibilities

• Minimum 1+ years of experience as a Team Leader – Operations in a domestic BPO
• Strong expertise in managing attrition, shrinkage, SLA, and CSAT
• Demonstrate effective ownership of quality performance in service delivery
• Manage attrition and absenteeism, taking full accountability for control
• Lead and develop team members to improve effectiveness in their roles
• Work actively to enhance customer experience and service levels
• Ensure delivery aligns with client expectations and process metrics
• Open to working in a 24/7 environment
• Possess strong verbal and written communication skills