Voice-Customer Support Experience mandatory
Roles and Responsibilities
- Manage a team of BPO voice process professionals to achieve targets and goals.
- Oversee daily operations, ensuring efficient use of resources and meeting customer expectations.
- Develop and implement strategies to improve productivity, quality, and employee engagement.
- Collaborate with other teams to resolve issues and drive business growth.
- Ensure compliance with company policies, procedures, and regulatory requirements.
Desired Candidate Profile
- 1-3 years of experience in BPO Voice Process or related field.
- Strong leadership skills with ability to manage a team effectively.
- Excellent communication skills for effective collaboration with customers, colleagues, and management.
- Ability to analyze data to identify trends and areas for improvement.
- Proficiency in MS Office applications (Word, Excel).
