We are looking for an experienced Team Lead – Virtual Assistant to manage a team of Virtual Assistants, ensuring seamless operations, high-quality service delivery, and client satisfaction. The ideal candidate should have strong leadership, communication, and organizational skills with prior experience managing remote teams.
Key Responsibilties
- Lead, mentor, and manage a team of Virtual Assistants.
- Monitor team performance, productivity, and SLA adherence.
- Handle client communication and resolve escalations.
- Conduct performance reviews, coaching, and training sessions.
- Ensure timely task completion and quality delivery.
- Prepare operational reports and drive process improvements.
- Collaborate with cross-functional teams to achieve business goals
Requirements:
- 3–6 years of experience with at least 1–2 years in a Team Lead role.
- Experience managing Virtual Assistants or remote teams.
- Excellent communication, leadership, and problem-solving skills.
- Experience in Virtual Assistance, Customer Support, Operations, Executive Assistance, or Business Support functions.
- Proficiency in Microsoft Office, Google Workspace, and project management tools.
- Exposure to US/International clients is preferred.
Why Join Us
- Opportunity to lead a dynamic and growing Virtual Assistant team.
- Exposure to global clients and diverse industries.
- Collaborative work culture with career growth opportunities.
- Performance-driven environment that values innovation and continuous improvement.
Interested Candidates can share you CV to [Confidential Information]
