Job Description
Role Overview
We are looking for a Team Leader to manage and drive VAS sales (Retail Finance, RC Transfer, and other services) by leading a team of tele calling executives and maximizing revenue
Key Responsibilities
- Manage and drive performance of the VAS tele calling team
- Ensure daily and monthly achievement of VAS revenue targets (Finance, RC Transfer, other services)
- Drive higher attachment rate of VAS on Retail closures
- Coach team on VAS pitching, objection handling, and conversion techniques
- Monitor daily performance and improve conversion from Retail to VAS
- Collaborate with Retail team to ensure seamless handover for VAS pitching
- Track and improve team productivity (calls, talk time, conversions)
- Maintain discipline on CRM updates and process adherence
- Handle escalations and support team in closing high-value opportunities
- Work on document collection to ensure smooth end to end process for VAS
Requirements
Required Skills
- Strong sales and upselling skills
- Experience in team handling and coaching
- Good understanding of finance / RC transfer products (preferred)
- Strong objection-handling and negotiation ability
- Target-driven mindset with focus on revenue
Eligibility
- Graduate with 3–7 years of experience
- Experience in tele calling / inside sales / VAS / financial products preferred
- Prior team handling experience is a plus
- Fluent in English, Hindi and Kannada or Tamil. Need at least one between Tamil or Kannada language.
How Performance Will Be Measured
- VAS revenue achieved
- Attachment rate on Retail
- Conversion rate (Retail to VAS)
- Team productivity and target achievement
