Team Lead - US Payroll

Key Responsibilities

1. Operational Leadership & Team Mentorship

• Team Direction: Directly lead and mentor a dedicated payroll shared services team focused exclusively on US operations.
• Performance Culture: Foster accountability and continuous learning, setting and monitoring team metrics to ensure alignment with global service delivery standards.
• Subject Matter Expertise: Ensure the team remains up to date on evolving US payroll regulations and compliance mandates.

2. End-to-End Payroll Execution

• Cycle Management: Ensure 100% accurate and compliant execution of US payroll cycles.
• ADP Governance: Directly oversee tax filings and pay disbursement processes utilizing ADP.
• Regulatory Adherence: Maintain strict compliance with federal, state, and local regulatory standards to ensure audit-ready operations.

3. Systems Integration & Data Integrity

• Tech Bridge: Manage the critical data flow and bridge the gap between Workday (Core HR/HRIS) and ADP.
• Data Auditing: Audit integrations to ensure high data integrity, identifying and eliminating the root causes of manual workarounds and data discrepancies.

4. Advanced Escalation & Case Management

• Tier-2 Support: Serve as the primary point of contact for complex payroll escalations.
• Zendesk Utilization: Manage high-priority inquiries via Zendesk, ensuring issues are resolved within established SLAs while maintaining high employee satisfaction.

5. Process Optimization & Innovation

• Friction Analysis: Identify friction points in current procedures where systems are under-leveraged.
• Automation: Implement automated, streamlined solutions to reduce manual administrative tasks and enhance the overall scalability of the payroll function.