Team Lead - Travel Operations/Amadeus GDS

We are Hiring - Team Leader – Airline Operations

Location: Jaipur (5.5 day working week - rotational shifts)

Key Responsibilities:

Monitor live queue health, shrinkage, AHT, and FCR to meet contractual SLAs.

Act as a direct point of escalation for travel disruptions, IROPS, and complex reissues/refunds.

Guide team members through Amadeus GDS, NDC platforms, PNR servicing, fare calculations, and ADM prevention.

Lead, mentor, and evaluate a team of 15–20 travel specialists, conducting coaching and performance reviews.

Qualifications & Skills:

Bachelor's degree in Travel & Tourism, Business Administration, or a related field.

5–7 years of overall experience, with 2–3 years in international airline/travel BPO operations.

Advanced command of Amadeus GDS, NDC proficiency, and strong foundation in IATA geography and fare construction.

Flexibility to work in 24/7 rotating shifts, including nights and holidays.