Team Lead - Transport

About Us

DHL Supply Chain India is a leading provider of integrated logistics solutions, specializing in warehousing, distribution, and supply chain management. With over 150+ facilities and 22,000+ employees nationwide, we excel in sectors like e-commerce, consumer goods, life sciences, and technology. Recognized as a Great Place to Work, we prioritize employee engagement and development. We are committed to a safe work environment, promoting Behaviour Based Safety (BBS) practices, injury prevention, and compliance with safety regulations, ensuring that safety is everyone's responsibility. We embrace an equal opportunity workplace, fostering diversity and inclusion for all employees. Join us in shaping the future of logistics and discover limitless growth opportunities!

Key Responsibilities

Key activities Overall goals / Typical measures

Customer

- business

roles:

Exte rnal

Ensure smooth operations and service delivery to internal and external customers for respective work stream Customer satisfaction and smooth service delivery

Stakeholder

- business

roles:

Internal

- functional

roles:

External

- Day to day responsibility towards track & trace work stream - Responsible for tracking of delivery based on the TAT between DHL & Transporters / Customer - Responsible for getting POD scan copy from Transporters - Recommend solutions and suggestions for improved performance based on Achieving KPIs Process controls

internal and external customer feedback - Train , Coach and handhold work stream teams to achieve operational goals - End to end ownership of the work stream ensuring smooth operations without any backlog unless DHL non controllable. - Work towards customer satisfaction ensuring no customer complaints - Monitor Productivity and team performance on day-to-day basis Manage operational activities as assigned by line manager - Monitor Productivity and team performance on day-to-day basis Manage operational activities as assigned by line manager - Manage peak volume / smooth month end activities and adhere to month end requirements - Responsible for complying with all Security & compliance Policies of the organisation

- Process - Adherence to Operations SOP, exception process and set guidelines - Ensure data Backup management as per the set guidelines - Effective operations management within set guidelines for operational control

- People

Management - Conducting team meetings, - Manage absenteeism - Handholding new members where needed, act as buddy and support new team members - Taking team members ownership in continuous improvement to ensure people are able to deliver as per expectations - Act as buddy and support new team members

Qualification & Skills

Key capabilities - Strong Communication and Analytical Skills, with excellent knowledge of MS office & MS Excel - Excellent people management - Familiarity with at least one TMS / ERP will be an advantage - Deep understanding of Transport Ops & Customer service operations - Flexible in working for various shift basis on requirement

Expected years of experience - 3 to 5 years of work experience in Supply Chain / Service Industry - Understanding of Transport service operation including truck type, E-way bill, LR/GCN etc - Good understanding of Indian Transport Market, Network, Practices, Tariff, Regulation. - Project management skill - Strategic thinker to deliver initiatives - Negotiation skills - Excellent Communication and presentation skills - Software skills (Word, Excel, PowerPoint, etc.) - Excellent Communication skills (English), spoken and written - Good knowledge of ERP systems

Educational

Qualifications - Graduation is must in any discipline