Team Lead
- Posted 19 days ago
- Be among the first 10 applicants
Job Description
We're Hiring | Team Leader – Operations
Join the global leader in digital business services and take the next step in your career!
Role: Team Leader – Operations
Experience Required: Minimum 1 year as a Team Leader in BPO
Key Responsibilities:
Drive team performance through coaching & development
Ensure SLAs, quality, and customer satisfaction targets are met
Monitor and analyze performance metrics
Handle escalations effectively and professionally
Promote a positive and engaging team environment
What We're Looking For:
Strong communication & interpersonal skills
Ability to lead, inspire, and manage teams
Proficiency in reporting and performance analysis
Willingness to work in rotational shifts
More Info
Key Skills
About Company
Skills:
Reporting, Performance Analysis
Skills:
Advanced Excel, market mapping, Training, Team Management, Account Identification, Account Management, Field Visits, Reporting