Create incremental revenue through upselling, custom opportunities.
Conceptualize/develop the TeleSales strategy including sales training, scripting, campaign timing, sales forecast, campaign tracking.
Manage the implementation of continuous vendor improvements including benchmarking, salesforce.com integration.
Manages daily activities of Telesales department, Telesales Supervisors, and Representatives
Exceed targets and challenging KPIs.
Maintain and grow existing client base.
Identify cross sell and up sell opportunities for Accuity value added solutions.
Work closely with Key Account Managers to develop specific customer verticals.
Ensure all activity is recorded in Salesforce.com.
Manage Telesales campaign with being on site at call centers at least 50% of time, to include call monitoring, team meetings, sales incentive execution, and workforce and workflow management.
