Team Lead Telesales

BlackBuck, founded in 2015, is India's largest trucking platform, revolutionizing the industry by digitizing the traditionally offline operations of trucking. The company provides comprehensive digital solutions to address the needs of truckers and shippers across India, leveraging technology to enhance efficiency and solve key challenges. With over 30% of India's truckers on its platform, BlackBuck uses extensive data insights to create innovative and future-ready products for the trucking ecosystem. Serving over 1 million truckers from 1 lakh villages, BlackBuck offers services ranging from load finding and payment enablement to telematics-based driver behavior analysis and financial solutions.

This is a full-time, on-site Team Lead Telesales role located in Jaipur. The Team Lead Telesales will oversee and manage a telesales team, driving sales performance and ensuring customer satisfaction. Responsibilities include setting and monitoring sales targets, coaching and motivating team members, tracking performance metrics, and ensuring adherence to company sales processes and policies. The role also involves resolving customer concerns, identifying opportunities for process improvement, and providing regular reports to senior management.

• Proven leadership experience and team management skills, particularly in telesales or a similar domain
• Strong communication, interpersonal, and negotiation skills
• Ability to analyze sales data, track metrics, and create actionable strategies
• Problem-solving and organizational capabilities
• Proficiency in using CRM tools, telecommunication tools, and MS Office applications
• Familiarity with the logistics or transportation industry is an added advantage
• Bachelor's degree in Business Administration, Marketing, or a related field (preferred)