Team Lead

About Us

Straive (formerly SPi Global) is a global leader in AI-driven value creation, business transformation, and Global Capability Center (GCC) delivery empowering private-equity portfolio companies, midmarket firms, and enterprises with scalable, technology-enabled execution. We operationalize Data Analytics and AI for global enterprises, working with several Fortune 500 companies.

We serve clients across industries, including Banking, Financial and Information Services, Retail, Media and Technology, EdTech, Science and Research, Logistics and Supply Chain, and Pharma & Life Sciences. Our strategically placed team of 20,000+ employees operates in nine countries: the Philippines, India, the United States, Nicaragua, Vietnam, the United Kingdom, Singapore, South Africa, and Canada.

Job Description

The role supports a global ecommerce and social commerce financial crime program covering KYC/KYB, Sanctions, Transaction Monitoring, Enhanced Due Diligence, and regulatory reporting workflows.

Program Overview

This role supports a global FinCrime operations program for an ecommerce and social commerce environment. The operating model covers Transaction Monitoring, KYC/KYB, Sanctions, Enhanced Due Diligence, and regulatory reporting activities across a three-tier alert lifecycle. The team is transitioning from primarily manual reviews to an AI-augmented model. Low-risk reviews will increasingly be automated, and the remaining AI Delta will require human reviewers to validate AI-generated outputs for accuracy, completeness, evidence quality, and risk appropriateness. Because manual work will focus on higher-complexity exceptions, all roles require strong English reading comprehension, clear written English, structured case-note writing, and the ability to produce audit-ready narratives.

Experience Range

4 to 6 years of experience in KYC/KYB, CDD, EDD, onboarding, periodic review, or related financial crime operations, including hands-on case review experience and people/process leadership exposure.

Location: Hanoi/ Ho Chi Minh, Vietnam.

• Candidate must be open for relocate to Vietnam.
• Candidate should have valid passport with minimum 3 Years of validity.

SLA and Quality Expectations

• KYC/KYB data confirming, data screening, Checker 1 and Checker 2: 2 business days.
• Enhanced Due Diligence investigations: 14 business days.
• Sanctions case review and disposition: 1 business day.
• Transaction Monitoring L1/L2 review of monitoring rules: 25 calendar days.
• Minimum quality and completion expectation: 95% or above, subject to internal quality control and client quality review.
• Core KPIs include alert SLA adherence, quality score benchmarks, and documentation completeness.

Role Summary

Lead analysts handling KYC/KYB data confirming, data screening, document review, L2 investigations, and L3 EDD/Sanctions support. The Team Lead is accountable for production control, quality, escalation discipline, and consistent customer-risk assessment.

Key Responsibilities

• Oversee KYC/KYB alert and case queues across L1 triage, L2 investigation, and L3 EDD support.
• Ensure analysts correctly review legal identity, business activity, ownership, controllers, connected parties, adverse media, PEP, sanctions, source of funds, source of wealth, and expected activity.
• Review escalations involving missing documents, refusal to provide information, high-risk ownership, adverse media, PEP with negative news, sanctions-related issues, and unresolved risk indicators.
• Coordinate with Sanctions teams to ensure KYC/KYB risk ratings reflect ownership/control exposure, connected-party screening, and sanctions-adjacent concerns.
• Monitor 2-business-day KYC/KYB activities and 14-business-day EDD investigations, ensuring timely handoffs and defensible narratives.
• Ensure case documentation is complete, evidence-backed, and ready for downstream EDD, sanctions, or compliance review.

People, Queue and Quality Management

• Manage daily queue allocation, capacity planning, aging, SLA risk, attendance, productivity, and quality outcomes.
• Coach analysts on case judgment, evidence standards, written English, escalation quality, and AI output validation.
• Conduct huddles, calibration sessions, knowledge checks, refresher training, and targeted feedback based on QA defects.
• Review high-risk or aged cases, unblock escalations, and ensure timely handoffs across L1, L2, L3, QA, and compliance stakeholders.
• Track process performance, identify root causes for misses, drive corrective actions, and report risks early.
• Maintain process discipline, confidentiality, logical separation, and adherence to client playbooks and quality standards.

Key Skills and Experience

• Strong command of written and spoken English, with ability to review and improve analyst narratives.
• Strong process-control mindset with experience managing SLAs, AHT, backlog, productivity, and quality metrics.
• Strong risk-based decision-making, with ability to balance policy requirements, source evidence, and operational urgency.
• Ability to interpret QA trends, coach to policy, handle ambiguity, and escalate material process risks.
• Comfort working in an AI-augmented operations model where analysts validate AI outputs rather than simply process low-risk cases. Tools, Certifications and Domain Exposure
• Experience leading financial crime teams in BPO, fintech, ecommerce, banking, payments, or digital platform environments.
• CAMS, CFE, CGSS, or equivalent certification is preferred.
• Ecommerce exposure or experience is preferred, especially in marketplace, social commerce, digital platform, fintech, payments, or online seller-risk environments.