Team Lead - Service Management, Data

ANSR is hiring for one of its clients.

About ArcelorMittal:

ArcelorMittal was formed in 2006 from the strategic merger of European company Arcelor and Indian-owned Mittal Steel. Over a journey of two decades, we have emerged as the world's leading steel and mining company, exerting our influence across 60+ countries with a robust industrial footprint in 18.

We are a global team of 158,00+ talented individuals committed to building a better world with smarter low-carbon steel. Our strategies are not just about scale; they're also about leading a transformative change where innovation meets sustainability. We supply to major global markets—from automotive and construction to household appliances and packaging—supported by world-class R&D and distribution networks.

ArcelorMittal Global Business and Technologies in India is our new hub of technological innovation and business solutions. Here, you'll find a thriving community of business professionals and technologists who bring together diverse and unique perspectives and experiences to disrupt the global steel manufacturing industry. This fusion ignites groundbreaking ideas and unlocks new avenues for sustainable business growth.

We nurture a culture fueled by an entrepreneurial spirit and a passion for excellence, which prioritizes the advancement and growth of our team members. With flexible career pathways and access to the latest technology and business tools, we offer a space where you can learn, take ownership, and face exciting challenges every day.

Position Summary:

We are looking for an experienced and strategic IT Maintenance Manager to lead the operational support and continuous improvement of our enterprise data platforms. This role oversees a team of 30+professionals, including system administrators, data operations specialists, platform engineers, and support analysts. You will be responsible for maintaining the health, reliability, and scalability of our SAP BW environment and Azure-based data lake, ensuring seamless support for Tableau and Power BI reporting tools.

You'll play a key role in ensuring our data systems are stable, secure, and aligned with business needs across departments.

Key Responsibilities:

Leadership & Team Management

• Lead, mentor, and develop a high-performing team of 30+ IT professionals, fostering a culture of accountability, collaboration, and continuous learning.
• Set strategic direction for maintenance operations, workload distribution, team capacity planning, and career development paths.
• Build and manage KPIs and SLAs to ensure performance, uptime, and responsiveness meet business expectations.

Platform Operations & Maintenance

• Oversee the health, availability, and optimization of SAP BW systems and Azure-based data lake infrastructure.
• Ensure end-to-end monitoring, logging, alerting, and incident resolution across data platforms.
• Manage software patching, version upgrades, change management, and maintenance windows with minimal disruption to business operations.

Data Ecosystem Support

• Coordinate and manage data pipeline integrity between SAP BW, Azure, and downstream reporting platforms.
• Ensure reliable and timely data delivery to Tableau and Power BI environments for analytics and reporting needs.

Governance, Security & Compliance

• Enforce data platform governance policies, access controls, and compliance with relevant regulatory and security standards.
• Maintain system documentation, disaster recovery procedures, and runbooks for all critical environments.

Stakeholder Engagement

• Act as a key point of contact between IT and business units, ensuring alignment on data availability, priorities, and operational readiness.
• Collaborate with data engineering, analytics, and architecture teams on platform improvements, automation, and scaling initiatives.

Required Qualifications:

• Bachelor's or master's degree in computer science, Information Technology, or related field.
• 8 to 10 years of experience in IT operations or data platform maintenance, with 5+ years in a leadership or management role.
• Proven experience managing large teams (30+ members) across multiple functions or geographies.
• Strong technical knowledge of SAP BW, including system administration and integration practices.
• Hands-on experience with Azure Data Lake, Databricks and related Azure ecosystem components.
• Familiarity with Tableau, Power BI, and enterprise-scale reporting environments.
• Deep understanding of IT service management (ITSM), change control, and operational governance frameworks.

Preferred Qualifications:

• Certifications in Azure (e.g., Azure Administrator, Data Engineer Associate), SAP, or ITIL.
• Experience working in Agile or DevOps-driven environments.
• Excellent communication, project management, and conflict resolution skills.
• Ability to operate in a fast-paced, enterprise-scale environment with complex data needs.

What We Offer:

• A leadership role at the heart of our enterprise data ecosystem
• Competitive compensation, bonus, and benefits
• Opportunities for professional growth and executive exposure
• Access to modern technology stack and innovation-driven culture