Role Summary
The Team Lead is responsible for driving the performance of a recruiter pod, ensuring consistent delivery across mandates while developing Talent Growth Specialists into high-performing recruiters. The role focuses on team output, capability building, and maintaining a high-performance delivery environment.
Key Responsibilities
- Run a recruiter pod end-to-end, including mandate allocation, SLA coverage, and capacity planning
- Coach recruiters through structured, actionable feedback
- Monitor pod performance daily and maintain delivery trackers and SLA visibility
- Act as a buffer between pod operations and senior stakeholders
- Escalate effectively while owning resolution within scope
- Identify retention risks early and take proactive action
- Drive career development and growth for team members
Who You Are
- 3–7 years in recruitment with team leadership or mentoring experience
- Strong transition from individual contributor to people leader
- Skilled in coaching through feedback, not just instruction
- Operationally strong with clear visibility on SLAs and delivery metrics
- Able to manage performance environments and team dynamics
- Comfortable handling difficult conversations constructively
Education
- Bachelor's degree in Human Resources, Business Administration, or related field (preferred).
Why NetConnect
28,000+ professionals have worked with us across India over three decades. The platform handles reporting, SLA monitoring, and daily metrics, so you're not spending your day on data entry. You focus on people and decisions. The platform gives you visibility; you use it to lead.
NetConnect is scaling. The Team Leads who join now will be leading larger pods and eventually leading other Team Leads as the business grows. The Head of Delivery roles opening in the next two years will be filled by people building their track record in this role today.
The Talent Growth Specialists who move through your pod should become better recruiters than they were when they arrived. Some will become Team Leads. Some will become Account Managers. Their trajectory is part of your legacy here.
