Team Lead || Quality Analyst || Assistant Manager/ Deputy Manager

We are hiring for mid-senior level roles including Team Lead, Quality Analyst, Assistant Manager, and Deputy Manager. The ideal candidates will be responsible for leading teams, maintaining quality standards, or managing daily operations in a fast-paced customer support environment.

Role-Based Responsibilities:

Team Lead:

• Supervise and motivate a team of customer support executives
• Monitor daily performance and provide feedback
• Ensure SLA targets and KPIs are met
• Handle escalations and ensure timely resolutions

Quality Analyst:

• Audit and evaluate customer interactions
• Identify process gaps and recommend improvements
• Ensure adherence to quality standards
• Prepare and present QA reports

Assistant Manager or Deputy Manager:

• Oversee team performance and operations
• Collaborate with leadership for process planning
• Drive performance through coaching or process optimization
• Report on team metrics and suggest strategies for improvement

Candidate Profile:

• Proven experience in a relevant role (Team Lead, QA, AM or DM)
• Strong leadership or analytical or operational skills
• Ability to manage teams or quality or processes independently
• Graduate or Postgraduate preferred
• Immediate joiners highly desirable