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Job Description
Main Accountabilities:
1. Customer assistance: Ensures the resolution of customer issues (e.g., order, technical, payment) by coordinating with Sales, Operations, Supply Chain Management, and other internal and/or external teams. Coordinates resolution with After-Sales Service and/or Spare Parts teams.
2. Customer requests: Recommends appropriate solution for customer requests, and coordinates with related teams to ensure the complete handling of the request (e.g. production capability and scheduling, resourcing, quotes, price lists, invoice) is in place.
3. Customer relations: Proactively informs customers about status based on input and clarifies any questions. Ensures a positive customer experience throughout the entire process.
4.Responsible for all the projects assigned for self and team - from order booking to dispatch - Including but not limited to. Sales order booking /Drawing approvals / manufacturing schedules / Including FAT / Payment / SAP invoicing/Dispatch.
5. Responsible for Revenue and collection for allocated region for self and team.
5. Living the core values of safety & integrity which means taking responsibility for your own actions while caring for your colleagues and the business
Your background
Bachelor's in engineering (Electrical preferable) with 12-15 years of experience or Diploma with 15-20 years of experience.
Experience in project management / Order management from switch gear / transformers industry.
Excellent communications / analytical and problem-solving skill with ability to manage multiple tasks
Experience of handling teams of 3-4 people
SAP/S4 Hanna
More Info
Key Skills
About Company
Hitachi Energy is a global technology leader that is advancing a sustainable energy future for all. We serve customers in the utility, industry and infrastructure sectors with innovative solutions and services across the value chain. Together with customers and partners, we pioneer technologies and enable the digital transformation required to accelerate the energy transition towards a carbon-neutral future. We are advancing the world's energy system to become more sustainable, flexible and secure whilst balancing social, environmental and economic value. Hitachi Energy has a proven track record and unparalleled installed base in more than 140 countries. Headquartered in Switzerland, we employ around 40,000 people in 90 countries and generate business volumes of approximately $10 billion USD. www.hitachienergy.com
