Team Lead - Pre Underwriting- L5 Level-US Mortgage

Ensure the SLA's & KPI Targets

Review client escalations, Team Queries, and support team as Subject Matter Exp.

Deliver on CSAT targets External/ Internal

Comply all ISO & ISMS protocols

Monitoring results & KPI data

Identify portfolio risks

Required Candidate profile

Graduate

As TL 02 years exp. on Paper-US Mortgage Origination, Pre Underwriting, Conditions review

Excellent Communication, analytic & interpersonal skills

Core Statistics, Trend & Ratio Analysis.