Team Lead Operations - Ship spare parts Logistics, Mumbai

Position Summary

We are seeking an experienced and proactive Ship Sapre parts Logistics Operations Manager to set up, lead, and manage the operations team based in Mumbai. This leadership role is critical to ensuring smooth and efficient logistics execution, outstanding customer service, and a high-performing team culture. You will be responsible for team building, training, process improvement, and serving as the primary escalation point for key customers in the region.

Key Responsibilities

• Team Leadership & Development
• Build and manage a team of Operations Executives responsible for daily shipment handling and coordination.
• Provide coaching, guidance, and regular performance feedback to ensure service excellence.
• Develop and implement onboarding and training programs for new and existing staff.
• Customer Service & Escalation Management
• Act as the senior escalation contact for customers in India, ensuring timely resolution of service issues.
• Train the team on customer communication best practices and service standards.
• Foster a culture of proactive customer engagement and accountability.

Operational Execution

• Oversee the full operational process including shipment bookings, documentation, customs clearance, tracking, and delivery.
• Ensure compliance with global SOPs and customer-specific requirements.
• Monitor and improve process efficiency, cost-effectiveness, and accuracy of shipment handling.
• Collaboration & Reporting
• Liaise with global offices to ensure seamless coordination and visibility across time zones.
• Provide regular reporting on team performance, customer feedback, operational KPIs, and challenges.
• Participate in systems implementation and continuous improvement projects.

Requirements & Qualifications

• Bachelor's degree in Logistics, Supply Chain, Business Administration, or related field.
• 6–10 years of logistics/freight forwarding experience, with at least 2–3 years in a managerial or supervisory role.
• Strong knowledge of international shipping, air and sea freight, and customs procedures.
• Excellent leadership, communication, and organizational skills.
• Proven ability to handle escalations and deliver service recovery under pressure.
• Proficiency in logistics software and Microsoft Office Suite.
• Previous experience in marine logistics is an advantage

What We Offer

• A leadership role in a globally recognized logistics company.
• Opportunity to build and shape a new team and operational setup in India.
• International exposure and cross-functional collaboration.
• Career development in a dynamic and fast-paced industry.