Job Summary
We are seeking an experienced Team Leader – Invoicing & Financial Operations to manage end-to-end invoicing, reconciliation, refunds, credit control, and documentation processes while leading a high-performing operations team.
The role focuses on ensuring accuracy, compliance, SLA adherence, governance, and continuous process improvement across financial and administrative operations. The ideal candidate will bring strong leadership, analytical skills, and expertise in invoicing workflows within a fast-paced environment.
Key Responsibilities
Team Leadership & Management
- Lead and manage a team handling invoicing, reconciliations, refunds, credit notes, and documentation
- Allocate tasks, monitor workloads, and ensure SLA adherence
- Conduct performance reviews, coaching, and training initiatives
- Drive accountability, quality, and operational excellence
Invoicing & Financial Operations
- Oversee the end-to-end invoicing lifecycle (creation, validation, posting, e-invoicing, reconciliation)
- Review and approve adjustments, refunds, and credit notes
- Ensure accurate bill-back processing and settlements
- Maintain high accuracy in financial records with zero discrepancies
Stakeholder Management
- Act as escalation point for invoicing and refund queries
- Collaborate with Finance, Operations, and internal stakeholders
- Ensure smooth communication and resolution of discrepancies
Compliance & Reporting
- Ensure adherence to GST regulations, e-invoicing standards, and audit requirements
- Maintain proper documentation and process controls
- Generate MIS reports on performance, productivity, and accuracy
- Conduct root-cause analysis and implement improvements
Process Improvement & Automation
- Identify opportunities for automation and workflow optimization
- Work with tech teams to enhance ERP and invoicing systems
- Improve SOPs, governance practices, and operational efficiency
Required Skills & Qualifications
- Bachelor's degree in Commerce, Finance, Accounting, or related field
- 5–7+ years of experience in invoicing/finance/shared services operations
- 2+ years in a leadership or supervisory role
- Strong knowledge of invoicing lifecycle, reconciliations, refunds, and credit processes
- Experience with GST compliance and e-invoicing
- Hands-on experience with Excel, ERP systems, and reporting tools
- Exposure to travel industry/GDS systems is preferred
- Japanese language is an added advantage
Soft Skills
- Strong leadership and team management
- Excellent communication and stakeholder handling
- High attention to detail and analytical thinking
- Strong problem-solving capability
- Ability to manage pressure and escalations
Employment Type
Full-Time
