Team Lead - Online sales

About the Company

Founded in 2014, Vedantu emerged as a visionary in the EdTech space, pioneering the shift towards online education in India. Our name, derived from Veda (knowledge) and Tantu (network), reflects our mission: to create a vast network of knowledge accessible to all. We embarked on a journey to transform the educational landscape, leveraging technology to make quality education available, affordable, and personalized.

About the Role

As a Team Lead – Online Sales at Vedantu, you will be responsible for managing and guiding a team of Academic Counsellors to achieve monthly revenue and conversion targets. Your role includes driving performance, improving the sales funnel, mentoring team members, and maintaining a high-quality student/parent experience.

Key Responsibilities

* Lead, mentor, and motivate a team of Inside Sales Executives to achieve sales targets.

* Drive revenue growth by monitoring lead conversions and sales performance.

* Coach the team through regular feedback, call audits, and performance reviews.

* Track daily, weekly, and monthly KPIs, including productivity and conversion metrics.

* Ensure timely lead follow-ups and accurate CRM updates.

* Collaborate with Marketing, Operations, and Training teams to improve customer experience and business outcomes.

* Analyze sales data, prepare MIS reports, and implement process improvements.

* Maintain high standards of sales quality, compliance, and customer satisfaction.

Requirements

1. Bachelor's degree in any discipline.
2. Minimum 2–4 years of experience in Online Sales, Customer Success, or Inside Sales, with at least 1 year of team handling experience.
3. Proven experience in leading and motivating teams to achieve business targets.
4. Strong leadership, coaching, and people management skills.
5. Excellent communication, interpersonal, and stakeholder management skills.
6. Strong analytical and problem-solving abilities.
7. Proficiency in CRM tools and MS Office.