Job Profile – Team Lead
Designation: Team Lead
Location: Goregaon, Mumbai
Contact Person Name : Lily D
Email : [Confidential Information]
Job Summary
The Team Lead is responsible for managing a team of legal associates, ensuring timely delivery of client assignments, maintaining quality standards, and driving operational excellence. The role requires effective people management, workflow planning, client coordination, and continuous process improvement while ensuring compliance with company policies and client requirements.
Key Responsibilities
Team Management
- Lead, mentor, and supervise a team of legal associates.
- Allocate work based on team capacity, skill set, and project priorities.
- Monitor daily productivity and ensure timely completion of assigned tasks.
- Conduct regular one-on-one meetings and provide constructive feedback.
- Motivate the team to achieve performance and quality objectives.
- Identify training needs and support employee development.
Operations & Delivery
- Manage day-to-day project execution and ensure adherence to client deadlines.
- Review work completed by team members to maintain quality standards.
- Ensure compliance with client-specific guidelines and internal processes.
- Track project progress and proactively address operational challenges.
- Escalate delivery risks and recommend appropriate solutions.
Quality Assurance
- Perform quality reviews and provide corrective guidance where required.
- Ensure deliverables meet client expectations and company quality benchmarks.
- Analyze quality metrics and implement improvement initiatives.
- Minimize errors through coaching and process standardization.
Client Coordination
- Act as the primary point of contact for assigned client engagements.
- Participate in client meetings and provide project updates.
- Understand client requirements and ensure effective execution by the team.
- Build and maintain strong professional relationships with clients.
Reporting & MIS
- Prepare daily, weekly, and monthly operational reports.
- Monitor team performance, utilization, and productivity metrics.
- Maintain accurate project documentation and records.
- Report key performance indicators (KPIs) to management.
Process Improvement
- Identify opportunities to improve operational efficiency.
- Recommend and implement best practices for workflow management.
- Support automation and technology-driven process enhancements.
- Contribute to the development of standard operating procedures (SOPs).
Compliance
- Ensure adherence to company policies, information security requirements, and client confidentiality obligations.
- Promote compliance with ISO standards and internal quality processes.
- Ensure accurate timesheet submission and attendance compliance within the team.
Key Skills & Competencies
- Strong leadership and team management skills.
- Excellent verbal and written communication.
- Ability to manage multiple projects and competing priorities.
- Strong analytical and problem-solving abilities.
- Attention to detail and commitment to quality.
- Proficiency in Microsoft Office (Excel, Word, PowerPoint).
- Ability to work under tight deadlines in a fast-paced environment.
Preferred Qualification
- Certifications in quality management (ISO 18295-1, Six Sigma, Lean) are valued or Bachelor's degree in Law (LL.B.) or a related discipline.
- Prior experience in legal process outsourcing (LPO) Or Business Process Outsourcing (BPO) is preferred.
Experience
- 4–7 years of relevant experience, including prior experience leading a team in a legal operations or LPO environment.
Key Performance Indicators (KPIs)
- Timely project delivery.
- Quality and accuracy of deliverables.
- Team productivity and utilization.
- Client satisfaction.
- Employee engagement and retention.
- Adherence to SLAs and internal compliance requirements.
- Continuous process improvement initiatives.
