Team Lead – Map Abuse Delivery Operations

Key Responsibilities:

Team Management

• Supervise, mentor, and motivate a team of map abuse analysts to achieve operational goals.
• Allocate tasks and resources effectively to meet deadlines and quality benchmarks.
• Conduct regular team meetings to align on objectives and address challenges.

Operational Oversight

• Monitor daily operations to ensure timely and accurate detection of map abuse incidents.
• Ensure adherence to SLAs, performance metrics, and client-specific guidelines.
• Collaborate with the quality team to maintain high standards and address gaps.

Performance Monitoring & Reporting

• Track team performance using established KPIs and provide actionable feedback.
• Generate and share regular performance reports with the Operations Manager.
• Identify trends, bottlenecks, and improvement areas based on operational data.

Process Improvement

• Proactively identify inefficiencies in workflows and recommend improvements.
• Collaborate with the Process Excellence and Quality teams to implement best practices.
• Drive initiatives to enhance the team's effectiveness and productivity.

Training & Development

• Conduct training sessions for team members on tools, workflows, and abuse detection techniques.
• Support onboarding and upskilling efforts for new team members.
• Foster a learning environment that encourages continuous skill development.

Stakeholder Collaboration

• Act as the first point of contact for escalations related to team deliverables.
• Work closely with internal stakeholders to ensure alignment on objectives and priorities.
• Provide insights and updates to leadership on team progress and challenges.

Applicants Specifications & Qualification:

Education

• Bachelor's degree in Operations, Geography, Data Analytics, or a related field.

Experience

5+ years of experience in map data operations, content moderation, or related fields.

At least 1 year of experience in a team lead or supervisory role.

Familiarity with map abuse detection tools and processes is an advantage.

Skills

Strong leadership and team management capabilities.

Analytical mindset with proficiency in data reporting tools.

Excellent communication and interpersonal skills.

Problem-solving skills with the ability to address operational challenges effectively.

Familiarity with GIS tools and map-related workflows is a plus.