Team Lead - Lending Outbound

● Team Management:

- Lead and motivate a team of lending call center representatives to achieve individual and team sales goals of loan approval and disbursement

- Conduct regular performance reviews, provide coaching and feedback to team members to improve their sales skills and techniques for lead origination and maturity

- Monitor call metrics (call volume, conversion rates, average call duration) to identify areas for improvement and implement necessary adjustments.

- Assign leads and manage call queues to optimize team efficiency

● Sales Performance:

- Develop and execute sales strategies to maximize lead generation and loan conversions

- Set clear sales targets and track progress towards achieving them Identify and implement sales initiatives to boost conversion rates and address market trends

- Conduct regular sales huddles to discuss strategies, share best practices and address challenges.

● Compliance and Quality Assurance:

- Ensure adherence to all lending regulations, company policies, and ethical sales practices.

- Conduct quality monitoring of calls to assess sales techniques, compliance, and customer service standards.

● Customer Relationship Management:

- Foster positive customer relationships by providing excellent customer service throughout the loan application process.

- Build rapport with potential customers to understand their needs and present suitable loan products.

Educational Qualifications:

Any graduation

Candidate Attributes:

Required Skills and Qualifications:

● Strong Sales Acumen: Proven track record of success in a sales environment, preferably within the lending industry for minimum 5 years

● Leadership Skills: Ability to motivate, coach, and mentor a team to achieve high performance.

● Communication Skills: Excellent verbal and written communication skills to effectively interact with customers and team members.

● Technical Proficiency: Familiarity with CRM systems, dialers, lead management, loan origination software, and call center technology.

● Compliance Knowledge: Thorough understanding of lending regulations and compliance requirements.

● Analytical Skills: Ability to analyze sales data, identify trends, and make data-driven decisions.

Key Qualifications:

● 75% or above in 10th and 12th standard &

● Full time Bachelors Degree

● Full time Masters Degree will be a Plus