About Northern Trust
Northern Trust, a Fortune 500 company, is a globally recognized, award-winning financial institution that has been in continuous operation since 1889.
Northern Trust is proud to provide innovative financial services and guidance to the world's most successful individuals, families, and institutions by remaining true to our enduring principles of service, expertise, and integrity. With more than 130 years of financial experience and over 22,000 partners, we serve the world's most sophisticated clients using leading technology and exceptional service.
Role
Work within the Custody Services BLR Team serving the Operations function for a range of Custody clients. Incumbent will be responsible for managing end to end process BAU/ task administration & flawless delivery of process, accountable for proper change management support & process improvement. Continuously develop industry/product knowledge. Ability to understand customer segments and apply different servicing approaches based on customer knowledge level. To continually aim to improve the service offered to clients
Principal Responsibilities
- Lead and organise work
- Ensure that the team is aligned to overall operations objectives
- To ensure due oversight and controls over the daily / Weekly / Monthly / Quarterly processes covered by the team.
- Ensure adequate number of resources are cross-trained across the various streams to ensure seamless process delivery
- Plan, allocate, assist and review of workload, which is to be achieved by training, motivating and providing a career plan to staff
- Responsible for delivery of all Client Bespoke reporting accurately and within specified timeframes
- Responsible for interacting with various business areas to determine automation needs and provide ongoing systems support
- Play a key role in reviews and checks
- Assist in preparing and implementing Business Continuity Plans
- Review and improve on productivity benchmarks on ongoing basis
- Advise junior staff on resolution of problems
- Manage the performance of employees within the team
- Ensure continued training and staff development, monitoring the performance and development and
- training of individuals within the team
- Ensure fair allocation of tasks amongst the team. Ensure appropriate cover is arranged when managing absence.
- To ensure due oversight and controls over the daily processes covered by the team.
- Interact effectively with home country team in resolving exceptions arising out of daily processing and to improve service delivery of Bangalore team.
- Manage and maintain Key Performance Indicators for the functional areas under their control
- Escalate issues to onshore location when appropriate
- Maintain training matrix for the team.
- Strong subject matter expertise/ knowledge of NT business (Custody, GFS, Investment Operations, etc.)
- Demonstrate through examples /evidence strong operations knowledge including secondary review & controls, risks & mitigations
- Demonstrate through examples/evidence analytical ability, problem solving, day-to-day task management and escalation of issues
Work within a team with a strong willingness to assist others when required, building effective relationships with members of other team
Knowledge / Skills / Experience
- Strong client services / financial services/ capital markets work experience or equivalent knowledge
- Demonstrate/Exhibit through examples/evidence of strong operations knowledge including secondary review & controls, risks & mitigation
- Demonstrated client servicing capabilities and excellent communication skills.
- Must be resilient to pressure and have the ability to adapt quickly.
- Accuracy and attention to details at all times, and effectively manage deadlines and client expectations
- Demonstrate/exhibit through examples/evidence excellent written and verbal communication skills, ability to work across functions & BUs, decision making, mentor/coach team members, manage conflict/problem solving and leadership with global teams
- Has understanding of regulation and risk environment as it applies to the team
- Knowledge of the investment management/asset servicing industry, acquired through experience, is critical for this position
Financial Markets
- General knowledge of financial markets, the institutions that govern them and the major firms that operate in them
- Specific knowledge of all relevant markets in different region viz. EMEA, US & APAC
- An understanding of the various departments within Investment management world and how they interact with each other:
- Front Office
- Operations Departments: Valuations & Reporting, Settlements, Reconciliation, Data Management
- Other Support Functions: Finance, Legal, Risk & Compliance
IT Systems
- Understanding of the functional purpose of each system used in day-to-day processing.
- Understanding of how the data in the various systems is interrelated.
Mandatory Requirement
- Years working experience: >6 years
- Experience in client support is mandatory to be considered for this role.
- Highly flexible : Working in different shifts
- Knowledge of capital markets essential with the knowledge of the investment management/asset servicing industry (preferable).
Eligibility
- 24 Months as a Technical Coordinator /Associate Consultant to move as a Team Leader
- Movement within TL and Consultant Level will be 12 months
Working With Us
As a Northern Trust partner, greater achievements await. You will be part of a flexible and collaborative work culture in an organization where financial strength and stability is an asset that emboldens us to explore new ideas.
Movement within the organization is encouraged, senior leaders are accessible, and you can take pride in working for a company committed to assisting the communities we serve! Join a workplace with a greater purpose.
We'd love to learn more about how your interests and experience could be a fit with one of the world's most admired and sustainable companies! Build your career with us and apply today. #MadeForGreater
Reasonable accommodation
Northern Trust is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please email our HR Service Center at [Confidential Information].
We hope you're excited about the role and the opportunity to work with us. We value an inclusive workplace and understand flexibility means different things to different people.
Apply today and talk to us about your flexible working requirements and together we can achieve greater.
About Our Bangalore Office
The Northern Trust Bangalore office, established in 2005, is home to over 5,600 employees. In this stunning office, space, we offer fantastic amenities which include our Arrival Hub Jungle, the GameZone, and the Employee Experience Zone that appeal to both clients and employees. Learn more.
