Job Description – Team Leader (US Inbound Sales)
Designation: Team Leader – US Inbound Sales
Location: Vashi, Mumbai
Experience Required: Minimum 2–4 Years in International BPO / US Sales Process
Salary Range: ₹6 – ₹8 LPA (On Paper)
Working Days: 5 Days Working
Shift: US Shift / Night Shift
Job Responsibilities:
- Manage and lead a team handling US Inbound Sales / Customer Service / Transfer Campaign.
- Monitor team performance and ensure achievement of daily, weekly, and monthly targets.
- Conduct team huddles, coaching sessions, and performance reviews.
- Handle customer escalations and provide effective resolutions.
- Maintain productivity, quality, and compliance standards.
- Prepare and share daily/weekly performance reports with management.
- Drive team motivation, engagement, and target achievement.
- Coordinate with operations and management for process improvements.
Required Skills:
- Excellent communication and team management skills.
- Strong experience in International BPO / US Inbound Sales process.
- Ability to manage sales targets and team productivity.
- Good knowledge of call monitoring, reporting, and performance management.
- Strong leadership and problem-solving abilities.
Eligibility Criteria:
- Graduation preferred.
- Minimum 1 year of experience as a Team Leader in International BPO.
- Experience in US Sales / Transfer Campaign will be an added advantage.
- Immediate joiners preferred.
We Offer:
- 5 Days Working
- Attractive Incentives
- Mediclaim & Accidental Policy
- Multicuisine Dinner in Office
- Career Growth Opportunities
Contact Details: - 8796033116 (Rohit)
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