Job Description

About the Role: We are seeking an experienced Team Lead Inbound US Process to manage and drive performance in our international voice operations.

Key Responsibilities

Lead inbound US process teams in a fastpaced BPO environment
Drive KPIs including Attrition , Shrinkage , AHT , CSAT , SLA, and SPH
Ensure smooth operations and client satisfaction
Mentor and motivate team members for consistent delivery

Requirements

Minimum 1 year experience as Team Lead in International Voice Process
Strong communication and leadership skills
Ability to manage performance metrics and team targets
Immediate joiners preferred

Why Join Us Competitive salary incentives Career growth in international BPO leadership Exposure to US process operations Dynamic work culture

Apply Now Contact HR Sam Directly

Call/WhatsApp: 9021641531 / 8169024278
Email: [Confidential Information]| [HIDDEN TEXT]

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