- To assist the Project Manager in ensuring successful monitoring, tracking and completion of all activities associated with a particular software lifecycle phase by guiding the assigned team
Principal Accountabilities:
- Lead project development, production support or maintenance activities, as assigned
- Ensure timesheets and invoicing processes are completed on or before the deadline
- Lead the customer interface for the project on an everyday basis, proactively addressing any issues before they are escalated
- Create functional and technical specification documents
- Track open tickets/ incidents in queue and allocate tickets to resources and ensure that the tickets are closed within the deadlines
- Ensure analysts adhere to SLAs/KPIs/OLAs
- Ensure that all in the delivery team, including self, are constantly thinking of ways to do things faster, better or in a more economic manner
- Assist Project Manager in Risk Management and participate in quality reviews and implement quality norms
- Lead and ensure project compliance with Software Quality Processes and within timelines
- Draft initial charter and project plan and create and review functional and technical specification documents
- Monitor, track and analyse project control metrics
- Review and consolidate status reports for assigned activity or phase and lead and perform all activities related to maintaining successful knowledge management including re usage, accuracy and efficiency
- Serve as the single point of contact for the team to the project stakeholders
- Promote team work, motivate, mentor and develop subordinates
- Provide application production support as per process/RACI (Responsible, Accountable, Consulted and Informed) Matrix
