Guidehouse India , a multiple times great place to work certified organization, is a leading global provider of consulting services to the public and commercial markets, with broad capabilities in management, technology, and risk consulting. With the and deep domain experience across industries and geographies, Guidehouse help clients create scalable, innovative solutions that make them Future ready. Guidehouse – outwit Complexity!
Responsibilities:
- Lead, coach, and mentor a team of fraud analysts
- Manage team performance, productivity, and quality metrics
- Conduct regular 1:1s, feedback sessions, and performance reviews
- Drive a strong culture of accountability, collaboration, and continuous improvement
- Oversee daily fraud queues, ensuring SLA adherence
- Review and approve complex fraud investigations, including:
- Crypto fraud (wallet tracing, scams, ATOs)
- High-risk transactions and escalations
- Act as a point of escalation for critical fraud cases
- Supervise end-to-end chargeback lifecycle management
- Ensure high-quality representments and dispute handling
- Monitor and control chargeback ratios and thresholds
- Identify trends and implement actions to reduce disputes
- Develop and optimize fraud detection rules and strategies
- Analyze fraud trends and recommend preventive controls
- Work with Product/Tech teams to enhance fraud tools and systems
- Drive automation and efficiency initiatives
- Collaborate with Risk, Compliance, Payments, and Product teams
- Provide regular updates to senior management on fraud trends and performance
- Act as the bridge between operations and leadership
Requirements:
- Must have a bachelor's degree in any stream from a recognized university
- Must have minimum 6–8 years of experience in Fraud Risk or Financial Crime, with minimum 1–2 years in team handling, with strong exposure to crypto fraud and chargeback operations
- Strong knowledge of Cryptocurrency fraud and blockchain analysis along with Card payment ecosystems & chargeback frameworks (Visa/Mastercard/Amex)
- Hands-on experience with Blockchain tools (Chainalysis, TRM Labs, Elliptic)
- Strong experience in Fraud detection systems (Actimize, Featurespace, Sift, etc.)
- Proven experience managing teams in a high-volume fraud operations environment
- Strong decision-making and problem-solving ability
- Ability to handle escalations and critical incidents effectively
- Strong data analysis skills (Excel, SQL preferred)
- Ability to derive insights and translate into actionable strategies
- Excellent stakeholder management and presentation skills
- Ability to communicate complex fraud scenarios clearly
- Flexible to work in rotational shifts
- Willingness to work from office 5 days a week
Preferred Skills:
- Experience in FinTech / Crypto exchange / Payment industry
- Certifications like CAMS (Certified Anti-Money Laundering Specialist) or CFE (Certified Fraud Examiner)
