Role Overview
Hi Tours Groups is looking for a dynamic Sales & Operations Team Lead – Europe Long Haul to drive business growth across the Europe portfolio. This role requiring the incumbent to achieve personal sales targets while leading a team to deliver overall business objectives. The ideal candidate should have strong expertise in consultative sales, client relationship management, operational coordination, and team development, with a customer-first approach and a proven ability to drive revenue.
Key Responsibilities
- Achieve individual sales and revenue targets by acquiring new customers and growing existing client relationships.
- Lead, mentor, and motivate the sales team to achieve business goals and improve sales performance.
- Develop customized travel solutions based on client and customer requirements.
- Build and maintain strong relationships with customers, corporate clients, travel partners, and key accounts.
- Monitor sales pipeline, conversions, and team productivity to ensure target achievement.
- Coordinate with internal teams and external partners to ensure seamless service delivery and customer satisfaction.
- Handle customer escalations and ensure timely resolution while maintaining service excellence.
- Identify business opportunities, drive repeat business, and contribute to revenue growth.
- Analyze sales performance, market trends, and customer insights to recommend business improvements.
- Ensure seamless execution of confirmed bookings by coordinating with internal teams, vendors, and partners while maintaining service quality and delivery timelines.
- Monitor operational accuracy, resolve service escalations, and drive process improvements to enhance customer experience and operational efficiency.
- Allocate and assign leads to team members based on workload, expertise, and business priorities, while monitoring timely follow-ups, conversions, and overall sales performance.
- Ensure compliance with company processes, operational standards, and service quality.
Desired Candidate Profile
- Bachelor's degree in Business, Hospitality, Travel & Tourism, or a related field.
- 8+ years of experience in sales and client relationship management within the travel industry.
- Minimum 2 years of experience leading a sales team.
- Proven track record of achieving both individual and team sales targets.
- Strong communication, negotiation, leadership, and stakeholder management skills.
- Commercially driven with excellent customer relationship and problem-solving abilities.
