Job description
Employee relations focus on the legal and emotional aspects of the employer-employee relationship, ensuring a healthy, compliant work environment. Key objective of this role is to:
Key Responsibilities
- Manage End to End to Employee relation cases including grievances, complaints, misconduct, absenteeism and employee disciplinary actions.
- Ensure implementation of ER policies, SOPs, and compliance frameworks
- Guide line managers on disciplinary actions and ER processes
- Assist in disciplinary processes documentation, notices, and meeting coordination
- Support investigations by collecting information, statements, and evidence. Ensure timely case closure.
- Maintain ER records, case files, and dashboards with confidentiality
- Support employee communication initiatives and awareness sessions
- Ensure adherence to labor laws and maintain audit-ready documentation
- Ensure implementation of ER policies, SOPs and compliance framework
- Partner with Business Leaders to resolve employee concerns effectively
- Assist in exit process and Track and analyze ER metrics (attrition, grievances, absenteeism) to identify trends
- Proactively flag risks and support actions to improve employee experience
- Promote fair, consistent, and transparent workplace practices
- Implementing initiatives that promote a positive company culture, such as recognition programs, employee surveys, and facilitating transparent, two-way communication between staff and leadership.
Key Success Measures
- Grievance turnaround time (TAT), Resolution Quality and timelines
- Policy query resolution accuracy
- Documentation quality and compliance
- Employee feedback on responsiveness
- Reduction in ER Escalations
Skills & Experience
- 4 to 6 years in Employee Relations/ HRBP for BPS/BPO or IT services;
- Working knowledge of HR policies & Code of Conduct
- Understanding of Indian labour laws (ID Act, Shops & Establishments, POSH)
- Strong documentation and communication skills
- Empathy, neutrality, and confidentiality
- MS Excel and HRMS proficiency
- Should be able to interpret AI-generated insights and output.
- Data driven decision making
