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Team Lead Debt Management
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Team Lead Debt Management
insurex360- Posted 11 hours ago
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Job Description
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Team Lead — Debt Management
Bengaluru Full-time Operations
About The Role
You'll own a pod of debt management agents — their targets, their coaching, and crucially, their conduct. At KVJ Agile Care, a team lead is judged as much on QA scores and zero-escalation streaks as on recovery numbers.
What you'll do
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We sell compliance as our product, which means leaders here are backed — not pressured — when they hold the line on conduct. If you've ever been told to hit a number by any means, this is the opposite of that.
Sound like you
Send us a short note and your CV. We read every application.
Apply now
About The Role
You'll own a pod of debt management agents — their targets, their coaching, and crucially, their conduct. At KVJ Agile Care, a team lead is judged as much on QA scores and zero-escalation streaks as on recovery numbers.
What you'll do
li]:list-disc>
li]:list-disc>
We sell compliance as our product, which means leaders here are backed — not pressured — when they hold the line on conduct. If you've ever been told to hit a number by any means, this is the opposite of that.
Team Lead — Debt Management
Bengaluru Full-time Operations
About The Role
You'll own a pod of debt management agents — their targets, their coaching, and crucially, their conduct. At KVJ Agile Care, a team lead is judged as much on QA scores and zero-escalation streaks as on recovery numbers.
What you'll do
li]:list-disc>
- Run daily huddles, call reviews and live coaching for 12–18 agents
- Own pod-level SLA adherence and recovery targets
- Enforce calling policy, disclosure scripts and RBI Fair Practices norms
- Partner with QA to close conduct gaps before they become escalations
- Report cleanly to clients on performance and audit trails
li]:list-disc>
- 3+ years in collections, with at least 1 leading a team
- Fluency in English plus two regional languages
- A genuine belief that empathy and recovery are not in conflict
- Comfort with dashboards, QA rubrics and structured reporting
We sell compliance as our product, which means leaders here are backed — not pressured — when they hold the line on conduct. If you've ever been told to hit a number by any means, this is the opposite of that.
Sound like you
Send us a short note and your CV. We read every application.
Apply now
About The Role
You'll own a pod of debt management agents — their targets, their coaching, and crucially, their conduct. At KVJ Agile Care, a team lead is judged as much on QA scores and zero-escalation streaks as on recovery numbers.
What you'll do
li]:list-disc>
- Run daily huddles, call reviews and live coaching for 12–18 agents
- Own pod-level SLA adherence and recovery targets
- Enforce calling policy, disclosure scripts and RBI Fair Practices norms
- Partner with QA to close conduct gaps before they become escalations
- Report cleanly to clients on performance and audit trails
li]:list-disc>
- 3+ years in collections, with at least 1 leading a team
- Fluency in English plus two regional languages
- A genuine belief that empathy and recovery are not in conflict
- Comfort with dashboards, QA rubrics and structured reporting
We sell compliance as our product, which means leaders here are backed — not pressured — when they hold the line on conduct. If you've ever been told to hit a number by any means, this is the opposite of that.
More Info
Key Skills
calling policy
structured reporting
QA rubrics
disclosure scripts
RBI Fair Practices norms
About Company
