Job Description

We are seeking a dedicated and experienced Team Lead for our Customer Service department in Maharashtra. The ideal candidate will have a strong background in customer service and support, particularly within the voice process of an international BPO environment. As a Team Lead, you will be responsible for overseeing a team of customer service representatives, ensuring that they provide exceptional service to our clients and customers. Key Responsibilities: - Lead and manage a team of customer service agents, providing guidance and support to ensure high performance and morale. - Monitor team performance metrics and implement strategies for improvement. - Conduct regular training sessions to enhance team skills and knowledge in customer service best practices. - Handle escalated customer inquiries and complaints, ensuring timely and effective resolution. - Collaborate with other departments to improve service delivery and customer satisfaction. - Prepare and present reports on team performance and customer feedback to management. Required Skills: - Proven experience in customer service and support, particularly in a voice process environment. - Strong leadership and team management skills. - Excellent communication and interpersonal skills. - Ability to analyze performance metrics and implement improvement strategies. - Familiarity with international BPO operations and standards. If you are passionate about customer service and have the leadership skills to drive a team towards success, we encourage you to apply for this exciting opportunity.

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