Team Lead - CST

Paytm

Noida

3-7 Years

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Posted 4 hours ago
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Job Description

Role Responsibilities:

Lead and mentor a 15-member Customer Experience team ensuring service excellence.
Manage key operator accounts, addressing escalations and ensuring SLA compliance.
Monitor and analyze KPIs to drive operational improvements and enhance customer satisfaction.
Collaborate with internal teams to resolve issues and implement customer-centric solutions.

Job Requirements:

Bachelor's degree with 3–5 years of team management and KAM experience.
Strong analytical, problem-solving, and communication skills.
Proficient with CRM tools, Microsoft Office, and Google Workspace.
Ability to thrive in a fast-paced, multi-priority environment.

More Info

Job Type:

Permanent Job

Industry:

Financial Services

Role:

Channel Sales Manager, Team Leader, Sales Promotion Manager, Sales Trainer

Function:

Sales/Business Development

Employment Type:

Full time

Open to candidates from:

Indian

About Company

Paytm

Paytm is India's largest leading payment gateway that offers comprehensive payment services for customer and merchants. We offer mobile payment solutions to over 7 million merchants and allow consumers to make seamless mobile payments from Cards, Bank Accounts and Digital Credit among others. We pioneered and are the leader of QR based mobile payments in India. With the launch of Paytm Payments Bank, we aim to bring banking and financial services to half-a-billion un-served and under-served Indians. Our investors include Softbank, SAIF Partners, Alibaba Group and Ant Financial. We strive to maintain an open culture where everyone is a hands-on contributor and feels comfortable sharing ideas and opinions. Our team spends hours, designing each new feature and obsesses about the smallest of details.

Job ID: 109880433

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