Team Lead - Calling

About NoBrokerHood

NoBrokerHood is India's leading visitor, community, and finance management platform, serving thousands of gated communities across the country. As part of the NoBroker ecosystem, we simplify community operations through technology while creating monetization opportunities that benefit residents, brands, and societies.

Role Overview

We are looking for a proactive and result-oriented Team Leader to lead the Permission Team within the Monetization Execution department. The role involves managing a team responsible for obtaining permissions from residential societies for brand activation campaigns, advertisements, events, and other monetization activities.

The ideal candidate should possess excellent leadership, stakeholder management, coordination, and problem-solving skills to ensure timely approvals and seamless campaign execution.

Key Responsibilities

Lead and manage the Permission Team to achieve daily, weekly, and monthly permission targets.

Allocate societies and campaigns among team members and monitor productivity.

Coordinate with RWAs, Management Committees (MCs), Facility Managers, and society office bearers to obtain necessary approvals.

Ensure timely acquisition of permissions for brand activations, kiosk installations, sampling activities, digital advertisements, and promotional campaigns.

Track campaign timelines and ensure permissions are secured before execution deadlines.

Resolve escalations related to permission delays or society objections.

Maintain strong relationships with society stakeholders to improve approval rates.

Monitor team performance through regular reviews, coaching, and feedback sessions.

Prepare daily MIS reports and permission status updates.

Collaborate closely with Sales, Operations, Execution, and Client Servicing teams.

Identify process improvements to enhance permission turnaround time.

Ensure all documentation, agreements, and approvals are accurately maintained.

Required Skills

Strong team handling and leadership abilities.

Excellent communication and negotiation skills.

Stakeholder management and relationship-building expertise.

Ability to manage multiple campaigns simultaneously.

Good analytical and problem-solving skills.

Proficiency in Microsoft Excel or Google Sheets.

Strong organizational and time management skills.

Ability to work under pressure and meet strict deadlines.

Eligibility Criteria

Bachelor's degree in any discipline.

3–6 years of experience in Operations, Field Coordination, Client Servicing, Permission Management, or Team Handling.

Prior experience in leading a team is mandatory.

Experience working with residential societies, RWAs, facility management companies, or field operations will be an added advantage.