NEOLYTIX
Team Lead – AR (RCM)
Accounts Receivable & Denials
- US Healthcare EXPERIENCE 4–5 Yrs AR
- 1+ Yr TLFUNCTION Operations – RCMLOCATION Gurugram (Onsite)SHIFT Night (US Hours) Experience gate — This role requires 4–5 years of US healthcare AR experience, of which a minimum of 1 year must be as a Team Lead with formal team ownership (targets, coaching, reviews). SME/mentor-only profiles without TL accountability will not qualify
About The Role
The Team Lead – AR runs a pod of AR associates on live US provider accounts — owning the day's output, the queue, the quality, and the people. This is a floor-leadership seat: you carry targets, run huddles, unblock associates in real time, and answer for your pod's numbers in the weekly review.
You still know the work cold — when a complex denial or an angry payer call needs handling, you can take the headset.
Key Responsibilities
Run the Pod
- Own daily allocation and queue management across assigned AR buckets — the right accounts, worked in the right order, by the right people
- Drive daily productivity and quality targets; track per-associate output and intervene early, not at month-end
- Run daily huddles — payer updates, error patterns from QA, and priorities for the shift
Own the Outcomes
- Answer for pod-level metrics — resolution rate, aged-AR movement, appeal TAT, and quality scores — in weekly reviews with the AM/Manager
- Handle escalated accounts and complex denials personally when needed
- Partner with QA on calibration and turn audit findings into floor-level fixes
Build the People
- Coach associates on payer-specific nuances, documentation quality, and call handling
- Manage shift adherence, leave planning, and floor discipline for the pod
- Identify and develop Sr Associate potential; give structured input into appraisals
Skills & Experience
Must-Have
- 4–5 years of hands-on US healthcare AR (provider side), with strong denials and appeals depth
- Minimum 1 year as a Team Lead with formal ownership of team targets, coaching, and performance conversations
- Command of AR metrics and the levers behind them — you can explain why a bucket moved, not just that it did
- Experience on practice-management / EHR platforms — Epic, AdvancedMD, or athenahealth preferred; similar platforms considered
Preferred
- Experience running a pod across multiple clients or specialties
- Exposure to workforce basics — shrinkage, occupancy, and staffing math
Eligibility Criteria
- Education: Bachelor's degree (any discipline) is mandatory and must be completed — candidates currently pursuing a degree, or with an incomplete/dropped graduation, are not eligible
- Communication: Strict — confident spoken and written English for payer calls, floor communication, client notes, and weekly reviews with management
- Work mode & shift: Onsite at Gurugram, 5 days a week, on a fixed night (US-hours) shift — reliable attendance, punctuality, and roster adherence are essential
- Systems: Comfortable with billing/EHR platforms and MS Excel for allocation, tracking, and pod-level reporting
- Notice period: Immediate joiners or candidates on short notice strongly preferred
Performance Expectations
You will be measured on clear, role-specific metrics:
- Pod resolution / collection rate against target
- Aged-AR movement (90+/120+) for the pod
- Pod quality score (QA) and calibration adherence
- Productivity vs. target, shift adherence, and pod attrition
Hiring Process
- Aptitude & Skill based assessment
- Domain & operations interview (RCM knowledge, scenarios)
- HR discussion (fitment, shift, notice)
Why Join Neolytix
US Healthcare Depth
Live US provider accounts across 270+ client organizations — real RCM, not a training bench.
Clear Growth Path
Associate → Sr Associate → QA / TL → AM: progression tied to performance.
Multi-Platform Exposure
Hands-on across Epic, AdvancedMD, athenahealth, and more — skills that travel.
Stable, Growing MSO
A fast-growing US-headquartered organization with centres in Chicago, Gurugram, and Manila.
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