TCS Pune is Hiring for Work Force Management

Mega Walk-In Drive TCS Pune is Hiring for Work Force Management

Job Title: Work Force Management

Date : June 14th, 2026 (on Sunday)

Timings : 10:00 AM – 12:30 PM

Venue : TCS, Sahyadri Park, Plot No. 2 & 3, MIDC SEZ, Rajiv Gandhi Infotech Park, Phase-III, Maan, Hinjewadi, PUNE

Shift: Should be comfortable with Night Shift & 24x7 Rotational Support. Work from Office only

Experience Required: 4-6 years

Employment Type: Full-Time

JD : Kindly refer to the end of the post

Mandatory Requirements (How to generate your EPCN)

EPCN number is mandatory for eligibility of the interview

• Step 1: Visit https://ibegin.tcs.com/iBegin/

• Step 2: Click to login

• Step 3: Click New user (Register with us)

• Step 4: Select BPO in areas of interest and complete the registration. (Fill the details)

• Step 5: Once completed, your TCS no. will be generated which starts from EP2026XXXX.

• Step 6: You will receive the EP number on your personal e-mail ID.

Mandatory Documents to carry:

• TCS Online Application Form
• Hard Copy of Resume
• 2 Copy Recent Passport Size Photographs
• Original and photocopy of Govt. ID proof (Aadhaar Card or PAN Card)

Eligibility:

• Minimum 15 years of regular, full-time education (10 + 2 + 3)

• Should be flexible with night shifts & rotation shifts

Purpose of the Role:

This role supports the HR Operations team of our client. The role requires the executive to maintain MIS/Dashboards and work on the Work Force Management

Domain Skills:

• MIS Management & Data Reporting: Collect, validate, and analyze workforce data from multiple sources to create daily, weekly, and monthly reports.
• WFM Systems Management: Maintain, configure, and update Workforce Management systems such as IEX, Verint/Blue Pumpkin, or eWFM.
• Intra-Day Monitoring: Monitor real-time staffing levels, service levels, and agent schedule adherence, taking corrective actions as needed.
• Forecasting & Capacity Planning: Analyze historical performance trends to help predict future staffing needs.
• Performance Analysis: Identify trends, operational gaps, and opportunities for process improvement.

Knowledge, Skills and Experience :

• Technical experience required (e.g. – MS Excel, MS Word, System Knowledge to basic / intermediate / expert level)

• Technical Skills: Advanced proficiency in MS Excel (VLOOKUP, Pivot Tables, Macros) is essential.

• WFM Tools: Experience with scheduling/forecasting tools (e.g., eWFM, IEX, Verint, CMS).

• Analytical Skills: Strong ability to understand data, identify patterns, and problem-solve.

• Communication: Ability to collaborate with operations teams to provide actionable insights.

• Education/Experience: Generally requires a Bachelor's degree in any field, with 1–3 years of relevant experience in WFM/MIS background

• Experience of handling a wide range of diverse, sensitive activities within a customer facing environment.

Key Result Areas : Key output of Job

Delivery of an effective, efficient and timely hiring in line with agreed service levels, regulatory guidelines and statutory/legal requirements.

• Schedule Adherence

• Service Level (SL)

• Occupancy

• Average Handling Time (AHT)

• Shrinkage