Troubleshooting day to day end users issues with iOS, Android, Mac and Windows 10.
Configuring Intune security policies, profiles, compliance, etc.
Software updates and patch Management.
Required to work in 24*7 support model.
Coordination with vendor, various teams for operational activities.
Device Compliance management.
Knowledge of ADMX and deployment.
Testing of Build on customer provided assets from compatibility perspective.
Testing of Build against customer SOE.
Application and Device life cycle Management.
Responsible for collating & sending daily work reports and records of all work types received and completed.
Conduct training and session with Team.
Qualifications
Must-Have: In-depth knowledge of and experience with MacOS System engineering tasks, techniques.
Install, configure and support hardware and software on MacOS devices.
Understanding of DEP and VPP programs from Apple.
Deploying and managing Office apps, LOB apps, Weblinks, store apps through Intune.
Apple APN certificate Management and renewal, MDM authority Provisioning, Role Based Access control management.
Azure Active Directory groups and users management.
Mobile Device Management and Mobile Application Management through Intune.
Win10 Autopilot enrollment, DATP, monitoring and compliance.
Non-compliant devices retirement, house-keeping activities, end user communication assistance etc.
Managing and configuring Security policies, configuration profile policies, restriction policies, etc.
Preparation of device compliance report and improve the compliance percentage month on month basis.
Improve quality of services, using trend analysis and improve compliance using exceptional methodology.
Acting as an interface between the client and Intune MDM system.
Identify the issue by interpreting and design a resolution based on product knowledge and features.
Knowledge of Android Enterprise, DEP, Autopilot, Mac Management, etc.
Knowledge on Incident/Problem Management.
Perform Trend analysis, identify top few incidents and work with respective teams/individual to minimize the incidents, configuring Firewall rules, troubleshooting & Vendor coordination.
Prepare Weekly and monthly status reports.
Work on the service improvement programs. Effort estimation/reviews on need basis for new projects.
Required Skills
Administer general SCCM daily administration.
Software distribution and Patch management.
Working knowledge of Jamf product.
Perform general SCCM administration and troubleshooting.
Understanding of application packaging and scripting.
Perform RCA for Major Incidents.
Experience with PowerShell.
Preferred Skills
Good-to-Have: Administer general SCCM daily administration.
Software distribution and Patch management.
Working knowledge of Jamf product.
Perform general SCCM administration and troubleshooting.
Understanding of application packaging and scripting.
