Technical Expertise
- Strong handson and design experience with:
- Windows & macOS enterprise environments
- Microsoft Intune, MECM/SCCM, Autopilot, Jamf, Modern Workplace
- AVD / VDI / Remote access solutions
- Deep understanding of:
- Endpoint security and Zero Trust principles
- Identitydriven access (Entra ID, MFA, Conditional Access)
- EUC platform integration with ITSM and monitoring tools
- Experience with:
- Digital Experience platforms (Cognix / SysTrack / Endpoint Analytics)
- Automation and standardization strategies
- Ability to produce:
- HLDs, LLDs, architecture diagrams, standards, and roadmaps
Process & Governance
- ITIL / ITSM aligned design approach
- Experience with Architecture Review Boards and CAB
Understanding of audit, compliance, and regulatory requirements
