Key Responsibilities
1. User Support & Ticket Management
- Provide L2/L3 support for Teamcenter Active Workspace-related issues.
- Analyze, troubleshoot, and resolve incident tickets and service requests within defined SLAs.
- Perform root cause analysis (RCA) for recurring issues and drive preventive measures.
- Work closely with business users to understand and resolve functional and technical issues.
2. Workflow & Process Support
- Support and troubleshoot Teamcenter workflows (EPM, BMIDE workflows).
- Configure and maintain workflow templates as per business needs.
- Assist users in workflow execution and handle workflow-related escalations.
- Collaborate with functional teams to improve workflow efficiency.
3. DevOps & Environment Management
- Manage Teamcenter environments (DEV, QA, UAT, PROD).
- Deploy code, patches, and configurations using DevOps pipelines/tools.
- Support CI/CD processes for Teamcenter customization and Active Workspace deployments.
- Monitor system performance and ensure high availability and reliability.
4. Testing & Validation
- Participate in functional testing, regression testing, and UAT support.
- Validate enhancements, bug fixes, and system upgrades.
- Create and maintain test cases and test documentation.
- Coordinate with QA teams to ensure high-quality releases.
5. Upgrade & Migration Support
- Provide support for Teamcenter upgrades, migrations, and patching activities.
- Analyze impact of upgrades on customizations and configurations.
- Perform post-upgrade validation and issue resolution.
- Ensure system compatibility with Active Workspace versions.
6. Technical Support & Development
- Troubleshoot issues related to:
- Active Workspace (AWC)
- BMIDE configurations
- ITK / SOA services
- Server-side and client-side customizations
- Work on minor enhancements and bug fixes.
- Maintain technical documentation and knowledge base.
Required Skills & Competencies
Core Technical Skills
- Strong experience in Teamcenter Unified Architecture (TcUA)
- Hands-on experience with Active Workspace (AWC customization & deployment)
- Experience in:
- BMIDE (Business Modeler IDE)
- ITK / SOA / REST Services
- Workflow design & administration
- Knowledge of Teamcenter installation, configuration, and upgrade process
DevOps & Tools
- Experience with DevOps practices and CI/CD pipelines
- Familiarity with tools such as:
- Git / SVN
- Jenkins / Azure DevOps
- Experience in deployment automation and environment management
Database & Infrastructure
- Knowledge of Oracle / SQL Server databases
- Understanding of Teamcenter architecture (2-tier / 4-tier)
- Experience with Linux/Windows server environments
