We are seeking a Talent Acquisition Specialist ServiceNow to lead end-to-end hiring for niche ServiceNow skillsets across global delivery models. The role requires strong domain understanding, proactive stakeholder engagement, and the ability to deliver high-quality talent in a competitive technology market.
Key Responsibilities
- Own full-cycle recruitment for ServiceNow roles including Developers, Administrators, Architects, Business Analysts, and Platform Specialists
- Partner closely with Hiring Managers, Delivery Heads, and HRBPs to understand workforce plans, project requirements, and skill gaps
- Source talent through LinkedIn, Naukri, Job Portals, ATS, referrals, and passive talent mapping
- Screen, assess, and shortlist candidates based on technical competence, certifications, domain exposure, and cultural fit
- Coordinate and manage interview processes, feedback loops, and offer closures
- Drive offer negotiation, candidate engagement, and joining conversions
- Maintain strong candidate relationships to ensure positive candidate experience
- Build and maintain a ServiceNow talent pipeline for current and future mandates
- Track recruitment metrics such as TAT, cost per hire, pipeline health, and closure ratios
- Ensure compliance with internal hiring policies and documentation standards
Required Skills & Competencies
- Proven experience hiring for ServiceNow technologies
- Strong understanding of ServiceNow modules: ITSM, ITOM, ITAM, HRSD, CSM, SecOps (preferred)
- Excellent sourcing, screening, and stakeholder management skills
- Ability to work in high-pressure, SLA-driven environments
- Strong communication, negotiation, and relationship-management capabilities
- Familiarity with contract, contract-to-hire, and permanent staffing models
