Project Description:
- They will be supporting reporting for our Technology Asset Inventory (TAI) Project and helping improve our overall reporting suite.
- Please describe the team the candidate will be working with - how many members
- Will be part of the ASK Portal Team. Our goal is to be a 1 stop shop for ITSM Metrics. You will be focusing on our TAI Project building reports.
- What is the break-down of the team s skill sets (ex: 1 PM 4 Developers etc.)
- Currently 8 team members - 4 OGA Engineers with backgrounds in Tableau and software engineering. Two US Based Engineers 1 Senior 1 Lead. 1 Lead Technical Product Owner. 1 OGA based Tester.
- Develop new reports using Tableau
- Help Improve our existing dashboards
- Partner with Product owners to understand requirements for dashboards
- Help improve our inventory of dashboards
- Participate in operations actives and agile meetings
Required Qualifications:
- Strong background in Tableau report development.
- Ability to make complex data sources for reporting
- Strong SQL any Python experience
- Experience with ITSM concepts and ServiceNow.
- Experience with CMDB or Asset management
- Tableau report development. 5+ years
- Ability to make complex data sources for reporting 5+ years
- SQL 5+ years
- Python 2+ years
Required AI Skills:
All resources are expected to demonstrate baseline proficiency in enterprise-approved AI tools as part of their day-to-day responsibilities. This includes, but is not limited to:
- Consistent Use: Maintain a minimum of 90% weekly usage of AI tools such as GitHub Copilot, Microsoft 365 Copilot, and other GenAI platforms approved by the enterprise.
- Applied Productivity: Leverage AI tools to enhance coding, documentation, data analysis, and decision-making workflows.
- Continuous Learning: Stay current with evolving AI capabilities and features, and apply them to improve delivery quality and velocity.
Responsibilities:
- Build and enhance Tableau dashboards
- Create complex data sources and write strong SQL
- Use Python for data tasks
- Work with Product Owners to gather dashboard requirements
- Support reporting for the Technology Asset Inventory (TAI)
- Participate in daily Agile activities
- Use approved AI tools regularly to improve productivity
Mandatory Skills Description:
- Tableau report development. 5+
- SQL 5+ years
- Python 2+ years
- ITSM concepts and ServiceNow.
- Ability to make complex data sources for reporting 5+ years
Nice-to-Have Skills Description:
- Experience with ServiceNow, CMDB, ITSM metrics
- Strong dashboard UI/UX design
- Knowledge of other BI tools (Power BI, Qlik, etc.)
- Cloud or ETL experience
- Additional leadership/mentoring exposure
