TA - Oracle Recruitment Module Support Analyst SME

Job Summary

We are looking for a skilled Oracle Recruitment Module Support Analyst with 3–5 years of experience in Oracle Recruitment/Oracle Recruiting Cloud (ORC) support. The ideal candidate should have strong functional knowledge of the end-to-end Talent Acquisition process and experience of providing production support by managing and resolving recruitment-related tickets. This role requires working closely with business users and cross-functional teams to ensure efficient issue resolution and continuous support for recruitment operations.

Key Responsibilities

• Provide Level 2 functional support for the Oracle Recruitment module/Oracle Recruiting Cloud (ORC).
• Analyse, troubleshoot, and resolve incidents and service requests related to recruitment processes within defined SLAs.
• Handle complex recruitment module issues and coordinate with technical teams for resolution when required.
• Support end users with recruitment-related functionality, configurations, and process queries.
• Monitor and prioritize support tickets, ensuring timely resolution and high customer satisfaction.
• Perform root cause analysis for recurring issues and recommend preventive solutions.
• Collaborate with HR, Talent Acquisition, and technical teams to support business requirements.
• Validate system changes and support testing activities for patches, enhancements, and releases.
• Maintain support documentation, knowledge articles, and standard operating procedures.
• Ensure compliance with organizational support processes and service quality standards.

Required Qualifications

• Bachelor's degree in any discipline.

Experience Requirements

• 3–5 years of hands-on experience supporting the Oracle Recruitment module or Oracle Recruiting Cloud (ORC).
• Strong understanding of the end-to-end Talent Acquisition lifecycle, including requisition management, candidate sourcing, application processing, interview scheduling, offer management, onboarding integration, and hiring workflows.
• Experience managing production support, incident management, and service requests using ticketing tools such as ServiceNow, Jira, or similar platforms.
• Good understanding of Oracle HCM Cloud security roles and recruitment-related business processes.
• Ability to analyze functional issues, perform root cause analysis, and recommend solutions.
• Strong communication, analytical, and problem-solving skills.
• Experience working with global stakeholders and support teams.
• Willingness to work in a night shift.

Key Skills & Competencies

• Strong understanding of US recruitment lifecycle and compliance requirements
• Excellent stakeholder management and communication skills
• Advanced sourcing and screening capabilities
• Analytical mindset with data-driven decision-making
• Coaching and mentoring skills
• Quality assurance and process improvement expertise

Tools & Systems

• Applicant Tracking Systems (ATS): Workday, Taleo, SuccessFactors, or similar
• ServiceNow or other ticketing tools
• LinkedIn Recruiter, job boards, and sourcing platforms

Stakeholder Interaction

• Hiring Managers (US-based)
• HR Business Partners
• Candidates and external vendors
• Internal recruitment and operations teams

Success Metrics / KPIs

• Time-to-fill and time-to-submit
• Quality of hire and hiring manager satisfaction
• Compliance adherence (EEO/OFCCP)
• Audit and quality scores
• Offer acceptance rate
• Process improvement initiatives delivered

Language Requirements

• Fluent English (mandatory)