Job Description

Mega Walk-In Drive TCS Hyderabad is Hiring for TA - Oracle Recruitment Module Support Analyst –SME

Job Title: TA - Oracle Recruitment Module Support Analyst –SME

Location: Hyderabad

Exp Range: 5-8 Years

Date: 10th Oct 2026

Timings: 10:00 AM – 12:30 PM

Venue: TCS, Synergy Park, Non SEZ Unit, Gachibowli, Hyderabad - 500032

Only Work from Office (No Hybrid, No Remote, No Work from Home)

Shift Timing: Should be comfortable with night (US) & Rotational Shifts

JD: Kindly refer to the end of the post

Mandatory Requirements (How to generate your EPCN)

EPCN number is mandatory for eligibility of the interview

• Step 1: Visit https://ibegin.tcs.com/iBegin/

• Step 2: Click to login

• Step 3: Click New user (Register with us)

• Step 4: Select BPO in areas of interest and complete the registration. (Fill the details)

• Step 5: Once completed, your TCS no. will be generated which starts from EP2025XXXX.

• Step 6: You will receive the EP number on your personal e-mail ID.

Mandatory Documents to carry:

Candidates must have a registered EP ID
TCS Online Application Form
Hard Copy of Resume
2 Copy Recent Passport Size Photographs
Original and 2 photocopy of Govt. ID proof (Aadhaar Card or PAN Card)

Eligibility:

• Minimum 15 years of regular, full-time education (10 + 2 + 3)

• Should be flexible with night shifts & rotation shifts

Job Summary

We are looking for a skilled Oracle Recruitment Module Support Analyst with 3–5 years of experience in Oracle Recruitment/Oracle Recruiting Cloud (ORC) support. The ideal candidate should have strong functional knowledge of the end-to-end Talent Acquisition process and experience of providing production support by managing and resolving recruitment-related tickets. This role requires working closely with business users and cross-functional teams to ensure efficient issue resolution and continuous support for recruitment operations.

Key Responsibilities

Provide Level 2 functional support for the Oracle Recruitment module/Oracle Recruiting Cloud (ORC).
Analyse, troubleshoot, and resolve incidents and service requests related to recruitment processes within defined SLAs.
Handle complex recruitment module issues and coordinate with technical teams for resolution when required.
Support end users with recruitment-related functionality, configurations, and process queries.
Monitor and prioritize support tickets, ensuring timely resolution and high customer satisfaction.
Perform root cause analysis for recurring issues and recommend preventive solutions.
Collaborate with HR, Talent Acquisition, and technical teams to support business requirements.
Validate system changes and support testing activities for patches, enhancements, and releases.
Maintain support documentation, knowledge articles, and standard operating procedures.
Ensure compliance with organizational support processes and service quality standards.

Required Qualifications

Bachelor's degree in any discipline.

Experience Requirements

3–5 years of hands-on experience supporting the Oracle Recruitment module or Oracle Recruiting Cloud (ORC).
Strong understanding of the end-to-end Talent Acquisition lifecycle, including requisition management, candidate sourcing, application processing, interview scheduling, offer management, onboarding integration, and hiring workflows.
Experience managing production support, incident management, and service requests using ticketing tools such as ServiceNow, Jira, or similar platforms.
Good understanding of Oracle HCM Cloud security roles and recruitment-related business processes.
Ability to analyze functional issues, perform root cause analysis, and recommend solutions.
Strong communication, analytical, and problem-solving skills.
Experience working with global stakeholders and support teams.
Willingness to work in a night shift.

Key Skills & Competencies

Strong understanding of US recruitment lifecycle and compliance requirements
Excellent stakeholder management and communication skills
Advanced sourcing and screening capabilities
Analytical mindset with data-driven decision-making
Coaching and mentoring skills
Quality assurance and process improvement expertise

Tools & Systems

Applicant Tracking Systems (ATS): Workday, Taleo, SuccessFactors, or similar
ServiceNow or other ticketing tools
LinkedIn Recruiter, job boards, and sourcing platforms

Stakeholder Interaction