Job Description
Hiring: T2R (Problem Management) Network/Telecom Domain
Location: Mumbai (MDC7) Bengaluru (BDC10A)
Shift: 24*7 (Rotational)
Notice Period: Immediate Joiners / Max 30 Days
Career Levels: CL10 / CL11 / CL12
Role Overview
We are looking for skilled professionals in T2R (Problem Management) with strong experience in the Network/Telecom domain. The ideal candidate will have hands-on troubleshooting expertise, strong incident management capabilities, and experience coordinating with cross-functional teams and field engineers.
Key Responsibilities
Perform advanced troubleshooting for network and telecom-related issues
Manage and resolve incidents within defined SLAs
Handle ticketing systems and ensure proper documentation
Drive effective escalation management when required
Work on VLAN / LAN / VPN configurations and issue resolution
Coordinate with Field Engineers for on-ground support and closure
Ensure compliance with operational processes and quality standards
Required Skills
Network Telecom Domain Knowledge
Incident Problem Management
Ticketing Tools Experience
Escalation Handling
VLAN / LAN / VPN Troubleshooting
Strong Communication Coordination Skills
Experience Compensation Grid
Career Level Experience CTC (Max)
CL12 13 Years 4.4 LPA
CL11 35 Years 6.8 LPA
CL10 5+ Years 9.8 LPA
Interview Process
HR Round
Technical / Skills Round
Thanks Regards
Contact no - 95998 04626
Vaishali Senior Recruiter
Future Heights Training Consultancy
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