Temenos T24 - Operations Analyst
Project description
Core banking system for client in several countries is run by a talented team that works on mission-critical applications. The team provides a wide range of services to end customers within Temenos space, including delivering new features and running support services.
The T24 Operator is responsible for the day to day operation, monitoring, and support of the Temenos T24 (Transact) core banking system. This role ensures smooth batch processing, system stability, and timely resolution of operational issues. The T24 Operator works closely with IT teams, business units, and vendor support to maintain optimal system performance.
Responsibilities
- System Operations & Monitoring
- Monitor T24 application environment, including real-time services, interfaces, and online processing.
- Execute, control, and validate daily batch operations (Start-of-Day, End-of-Day, End-of-Month, End-of-Year).
- Ensure timely completion of all scheduled jobs and escalate delays or failures when necessary.
- Maintain and track system logs, alerts, and performance indicators.
- Monitor Daily processing on DWH production environment
- Incident & Problem Management
- Identify, troubleshoot, and resolve T24-related issues in coordination with IT support teams.
- Escalate unresolved problems to developers or Temenos support with proper documentation.
- Participate in root-cause analysis and propose improvements to prevent recurring incidents.
- Outside of Service Desk working hours act as a Service Desk operators assigning the tickets to the respective teams.
- Data & System Integrity
- Perform system checks to ensure data accuracy and consistency within T24 modules.
- Validate interfaces and data exchanges between T24 and other systems (e.g., channels, payments, reporting).
- Support data extraction and report generation when required.
- Maintenance & Support
- Execute application patching, updates, releases, and hotfix deployments.
- Operate all test environments (SIT, UAT) for new features or system changes.
- Maintain operational documentation, runbooks, and process guides.
- Compliance & Security
- Adhere to internal IT control standards and audit requirements.
- Ensure sensitive banking and customer data is handled according to security policies.
- Participate in system backup and recovery procedures.
Skills
Must have
- Up to 3 years of working experience
- Hands-on experience with T24
- Working knowledge of Temenos T24 architecture, modules, and command-line utilities
- Understanding of Linux/Unix environments and basic shell scripting
- Familiarity with DB2 database
- Understanding of integration layers (TAFC, OFS, APIs).
- Knowledge of COB, AA, FT, ST and other T24 modules.
Nice to have
- Experience with monitoring tools an added advantage
- Experience with job schedulers (e.g., Control-M, Autosys) is an advantage
