T24 - L2 Application Support Engineer

T24 L2 Application Support Consultant

Role Purpose

Provide functional and technical support for the Temenos T24 core banking system and its integrations in the UAE banking environment. The role focuses on handling L2 incidents, service requests, configuration changes, and ensuring stable system operations.

Key Responsibilities

• Incident and Problem Management
• Handle L2 incidents and problems escalated from L1 teams
• Perform detailed troubleshooting using logs, traces, T24 tables, and interface messages
• Resolve issues through configuration changes, data corrections, or coordination with technical teams
• Identify root causes and implement fixes for recurring issues
• Maintain clear and accurate ticket documentation

Application Support

Support T24 modules such as customer, accounts, deposits, lending, and payments

Perform configuration and parameter updates following change processes

Assist in product setup including interest, charges, and account conditions

Ensure data integrity across environments (Dev, Test, UAT, Production)

Batch and Interface Support

Monitor and support batch cycles including COB, EOD, and BOD

Resolve job failures, delays, and performance issues

Support integrations with systems like CRM and payment platforms

Handle interface errors through reprocessing and coordination with integration teams

Change and Release Support

Analyze impact and estimate effort for system changes

Test and implement changes in non-production environments

Prepare implementation and rollback plans

Support production releases and validation activities

Collaboration and Vendor Coordination

Work with L1 teams for effective issue handling

Coordinate with other L2 teams for end-to-end resolution

Raise and track issues with vendors where required

Provide logs and technical details for vendor analysis

Monitoring and Improvement

Monitor system performance and identify issues proactively

Suggest improvements in performance and processes

Maintain knowledge base and SOP documentation

Skills and Qualifications

Strong knowledge of Temenos T24 architecture and modules such as AA, FT, and LD

Experience in T24 L2 support in production environments

Understanding of batch processing and job scheduling

Knowledge of integrations using APIs, MQ, or file-based systems

Basic database knowledge (Oracle, MSSQL, or similar)

Experience with ITSM tools like ServiceNow or Jira

Banking Knowledge

Understanding of customer lifecycle, accounts, lending, and payments

Familiarity with banking operations and reporting

Soft Skills

Strong problem-solving and analytical skills

Good communication with technical and business teams

Ability to work under pressure during critical incidents

Team-oriented with strong ownership mindset

Experience

4 to 8 years in banking application support or development

At least 2 years in T24 L2 support or similar experience

Experience in production support environments preferred

Exposure to 24x7 support models is an advantage

Education and Certifications

Bachelor's degree in IT, Computer Science, or related field

T24 training or certification is an advantage

ITIL certification preferred

Working Conditions

Willingness to align with UAE banking schedules

Participation in on-call support for critical incidents