More than 5 + years of experience in managing the administration of SysTrack analytics and automation tools.
Knowledge of Configuring and Hands on Lakeside SysTrack (Profile Configuration/DEX pack/Groups/View/Roles/Assignments/Automation)
Engage in the development, customization, deployment, and optimization of automation solutions. Experience with Lakeside software (Systrack) will be a significant advantage.
Good Knowledge on Surveys and Engagement
Proactively monitor the alarms and alerts from Lakeside SysTrack and Integrating with ServiceNow
Configuration of the toolset and creation of Dashboards to demonstrate specific metrics.
Produce Reports to demonstrate investigations / issues.
Undertaking performance monitoring, tuning, fault diagnosis, incident and request resolution.
Proven Experience of working with SQL query and PowerShell scripting
Develop and maintain Python and PowerShell scripts to automate manual tasks and workflows.
Collaborate with cross-functional teams to understand automation needs and requirements.
Emphasize and maintain the highest standards of security in all automation tasks to protect sensitive endpoint data.
Engage in the development, customization, deployment, and optimization of automation solutions. Experience with Lakeside software will be a significant advantage.
Continually stay updated with the latest trends in scripting languages, endpoint automation tools, and industry best practices.
Creating and Using SysTrack dashboard to provide the analytical results
Configurations and rules for capturing Data from the endpoints
Strong analytical, troubleshooting, and problem-solving skills.
Commitment to IT security best practices, particularly in the realm of endpoint management.
Develop and interpret dashboards, ensuring they provide clear insights and are user-friendly.
Secondary responsibility
Excellent communication skills, both written and verbal
Provide timely solution on the issue escalated.
Good knowledge of Windows operating system Windows server OS.
Understanding on Azure Cloud and the concepts.
Good understanding of Computer Hardware and its computing resources for analytics.
Should Coordinate facilitate product and feature trainings updates knowledge sharing
Should poses end to end knowledge in as per Industry Best Practices
Monitoring of End User Device Estate.
Facilitating in the integration of other 3rd party software.
Relevant certifications in scripting or automation.
Knowledge in code versioning, documentation tools, and best practices.
Experience or familiarity with Lakeside software is a major plus.
In-depth understanding of deployment methodologies and testing frameworks.
Capability to develop, interpret, and optimize dashboards.
Capable to use statistical techniques to identify trends and patterns in the data.
