Systems Operations Engineer

About this role:

Wells Fargo is seeking a Systems Operations Engineer

Wells Fargo & Company (NYSE: WFC) is a diversified, community-based financial services company with $2.0 trillion in assets. Founded in 1852 and headquartered in San Francisco, Wells Fargo provides banking, insurance, investments, mortgage, and consumer and commercial finance through more than 8,500 locations, 13,000 ATMs, the internet (wellsfargo.com) and mobile banking, and has offices in 42 countries and territories to support customers who conduct business in the global economy. With approximately 273,000 team members, Wells Fargo serves one in three households in the United States. Wells Fargo & Company was ranked No. 25 on Fortune's 2017 rankings of America's largest corporations. Wells Fargo's vision is to satisfy our customers financial needs and help them succeed financially. News, insights and perspectives from Wells Fargo are also available at .

About Enterprise Global Services

Enterprise Global Services (EGS) enables global talent capabilities for Wells Fargo Bank NA., by supporting over half of Wells Fargo's business lines and staff functions across Technology, Business Services, Risk Services and Knowledge Services. EGS operates in Hyderabad, Bengaluru and Chennai in India and in Manila, Philippines. Learn more about EGS at our .

Department Overview

This role is part of the CTO Application Support team within ITSO, responsible for runthebusiness operations of critical enterprise scheduling, monitoring, and observability platforms.
The team ensures availability, reliability, performance, and resilience of platforms such as Autosys, Grafana, Splunk, Cribl, ThousandEyes, and other observability and monitoring tools that support production environments across the enterprise.

The function operates at the intersection of ITILaligned service operations and an SRE mindset, with a strong focus on operational stability, automation, observability, and continuous service improvement.

This is an individual contributor role within the CTO ITSO Application Support organization, with endtoend responsibility for the operational health and reliability of enterprise monitoring, scheduling, and observability platforms.

The role owns production support, incident response, platform health, upgrades, and operational readiness, partnering closely with engineering, SRE, and onshore teams to meet defined SLAs, SLOs, and availability targets.

The position emphasizes strong ITIL execution combined with SRE principles, including reliability engineering, proactive issue prevention, automation, and reduction of operational toil.

In this role, you will:

• Participate in complex technical issues and initiatives related to large scale applications, systems, databases, or other technical products and services
• Identify opportunity for process improvements within technical support strategies and plans
• Review and analyze technical queries to extract data, create standard databases, or perform limited programming to fine tune systems supporting low to medium risk technical deliverables
• Present recommendations for resolving complex technical queries
• Exercise some independent judgment to analyze performance trends and recommend process improvements while developing understanding of technical process controls or standards
• Work as an internal consultant regarding use of tools and processes
• Provide information related to supported system area to functional colleagues, internal partners and stakeholders, including internal customers

Required Qualifications:

• 2+ years of Systems Engineering experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Desired Qualifications:

• Handson experience supporting enterprise application platforms in the areas of monitoring, scheduling, or observability (e.g., Autosys, Grafana, Splunk, Cribl, ThousandEyes, or equivalent).
• Strong understanding of ITIL processes, including incident, problem, and change management.
• Experience working in a CTO, ITSO, or largescale enterprise application support environment.
• Proven ability to triage complex production issues, perform root cause analysis, and drive issues to closure.
• Solid understanding of SRE and reliability engineering concepts, including observability, error budgets, and automation.
• Ability to operate independently with a strong ownership and accountability mindset.
• Effective communication skills to work across global teams and time zones.

Job Expectations:

• Provide handson production support for enterprise monitoring, scheduling, and observability platforms in line with ITIL service operations.
• Ensure platforms meet defined availability, reliability, and performance objectives, excluding approved maintenance windows.
• Drive incident management activities including triage, escalation, coordination, remediation, and postincident reviews.
• Contribute to problem management by identifying recurring issues and driving rootcause fixes.
• Execute change management activities such as patching, upgrades, configuration changes, and platform enhancements following standard controls.
• Proactively monitor platform health and identify risks to stability, capacity, or performance.
• Apply an SRE mindset by identifying opportunities for automation, selfservice, and toil reduction.
• Strengthen observability practices through effective use of metrics, logs, dashboards, alerts, and synthetic monitoring.
• Create, maintain, and enhance runbooks and playbooks to improve mean time to detect (MTTD) and mean time to restore (MTTR).
• Participate in oncall rotations and provide timely response and ownership during production incidents.
• Collaborate with onshore partners, engineering teams, and platform owners to ensure seamless operations and knowledge transfer.

Posting End Date:

We Value Equal Opportunity

Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements.

Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.

Applicants with Disabilities

To request a medical accommodation during the application or interview process, visit.

Drug and Alcohol Policy

Wells Fargo maintains a drug free workplace. Please see our to learn more.

Wells Fargo Recruitment and Hiring Requirements:

a. Third-Party recordings are prohibited unless authorized by Wells Fargo.

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.