Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together.
Individuals having solid technical credentials will be considered. Technical certifications for Linux, AIX, VMWare are preferable, providing technical guidance to the team and operationally managing the team.
Primary Responsibilities:
- People Management for a team of 12-15 System Analysts including performance reviews, training, hiring
- Review and identify gaps in process, procedures and ability to correct/articulate changes
- Manage stakeholder expectations
- Performs intraday management analysis. Analyzes and interprets day-end performance reports of the different service area and translates information into action plans
- Forward looking in terms of finding opportunities for Automation, CI/CD pipeline and Dev Ops
- Provides input for continuous service improvements
- Troubleshoot and Drive Resolution of Hardware/Software/System Problems and Issues
- Develop, Utilize and Maintain System/Process Documentation and Reports
- Provide reliable financial forecasts to management
- Be able to communicate the direct value our capabilities will provide to our business partners and customers
- Implement Best practices and promote innovation and drive end to end automation of services
- Comply with the terms and conditions of the employment contract, company policies and procedures, and any and all directives (such as, but not limited to, transfer and/or re-assignment to different work locations, change in teams and/or work shifts, policies in regards to flexibility of work benefits and/or work environment, alternative work arrangements, and other decisions that may arise due to the changing business environment). The Company may adopt, vary or rescind these policies and directives in its absolute discretion and without any limitation (implied or otherwise) on its ability to do so
Required Qualifications:
- B.Tech./MCA/Engineering Graduate (15+ years of formal education, Correspondence courses are not relevant)
ITIL V4 Certified (Well versed with ITIL concepts such as Incident, Change and Problem Management) - 12+ years of experience in the IT industry
- 10+ years of experience in IT Operations (Hosting Infra), Infrastructure services and/OR DevOps
- 4+ years of experience in leadership and people management
- Hands-On Technical SME for UNIX Domain
- Experience in analyzing the KPIs and trends and connect it to actionable
- Solid Technical working experience in compute operations (Unix, Linux, AIX, Solaris and VMware)
- Redhat Linux 5,6,7
- AIX - NIM, LPAR, DLPAR, VIO, GPFS
- Virtualization, VMWare, ESXi, Vcenter
- Experience of working on NFS servers
- Good knowledge on LVM/VxVM
- SAN/NAS concepts, setting up & troubleshooting SAN issues from OS side
- Good knowledge about UNIX system files, boot process and run levels
- Skills on configuration of network and related services at operating system level like NFS,NIC Bonding, Sendmail, SSH and other TCP/IP services
- Clustering Technology
- Scripting - Shell, Perl, Python
- Config Management tools - Chef, Ansible
- Experience in implementing Agile & DevOps methodologies
- Experience in planning & supervision for the development of staff
- Demonstrate solid expertise in Remote Infrastructure Management
- Knowledge of IT Infrastructure function( Network/hosting/datacenter) in a 360 degree manner starting from the L1 type incident to complex P1 incidents
- Good understanding of IT Service Life cycle & different process involved in Infrastructure Management services
- Understand project management methods
- Solid background in running an IT Infrastructure operations of a large & complex organization
- Proven solid analytical, organizational and time management skills
- Proven advanced communication skills both verbal and written
- Proven ability to multi-task and adjust schedules to meet deadlines in a fast-paced environment
- Proven to be good in conflict management
- Proven ability to deliver against Service Desk KPIs and service levels
- Have worked in 24 X 7 support model
