Systems Integration Senior Specialist

5-7 Years

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Early Applicant

Job Description

Responsibilities

Job Description

Support on all escalated incidents from lower levels of support.
Tasks and alert management. Respond to critical monitoring alerts including server alerts and system outages.
Assess and implement complex VDI / App Delivery Virtualization projects using various technologies
Support complex system configurations and standards for Citrix, VMware and MS Hyper-V platforms
Supports his/her team when technical issues rise in his/her scope of expertise.
Develop repeatable standards and implementation processes to ensure product uniformity and quality
Directly interact with clients, account managers, and peers in support of complex VDI/ App Delivery environments
Apply best practices, strategies, methodologies, and approaches to large scale projects
Create and maintain support documentation, work instructions and knowledge base articles
Is aware of the organizational and account structure so that he/she anticipates interrelationships within the organization.
Is available and able to drive high severity incidents that occur within the scope of their role
Participate in 24/7 on-call rotation
Adhere to the Change Management and other ITIL processes.
Accurate ticket documentation of the support request and troubleshooting steps taken

Required Skills

5+ years of IT infrastructure technical implementation experience required
5+ years of engineering and/or support experience related to x86 technical offerings such as VMware, Microsoft, and Citrix.
Advanced and proven track record of engineering and supporting highly available Citrix environments involving Citrix Virtual Apps and Desktops and/or Citrix DaaS. (CCA highly preferred).
3+ years of experience with Azure Virtual Desktop.
Basic knowledge of storage subsystems.
Server hardware fundamentals
Basic technical knowledge on on-premise hypervisors (vSphere, XenServer, Microsoft Hyper-V) and SQL (VCA VMware Certified Associate highly preferred).
Extensive skills with Windows Networking, Active Directory, and profile management.
Thorough understanding of enterprise datacenter technologies including Networking, Security, TCP/IP, SAN and NAS, physical datacenter practices
Demonstrated ability to assess, implement and troubleshoot IT Infrastructure systems and configurations in the designated practice using procedures, scripts, and templates.
Demonstrated engineering expertise (gather requirements, problem solve and recommend) in mid-sized customer environments
Demonstrated ability to achieve a high level of Customer Satisfaction on all engineering engagements
Respect deadlines and procedures agreed at team level or with the customer
Ability to listen, learn and improve
Excellent English skills, both written and verbal
Nice to have: Windows 365, AWS Workspaces.