Systems Integration Engineer (OSS/BSS)

Your Role

Megaport is looking for an experienced, hands-on engineer in OSS and operations automation. This is a new role within Megaport's operations department. The purpose of the role is to continue managing our monitoring and customer support systems, implement synergies with existing tools, and develop automation for day-to-day work. Your customers are the front-line support team, CS / TSE / NOC, Network Operations Engineering and Production Development Engineering teams.

To be successful in this role, you will need to be experienced in relevant technologies, have excellent interpersonal skills, be able to project-manage dependencies across technical departments and lead the implementation of operations tools/automation strategy.

We are looking for someone excited to lead the development of this capability. There is an abundance of high-value opportunities in this space for Megaport. Proven experience in designing, implementing and maintaining OSS tools is a must. The ideal candidate would have a genuine interest in analysing measurable operations work activity, exploring opportunities to develop systemic automations and managing the design and implementation of the identified opportunities.

About Megaport

We're not your typical tech company – and we don't want to be. Megaport is the global leader in Network as a Service (NaaS), and has transformed the way businesses connect to the cloud, data centers, and each other. We're publicly listed on the Australian Stock Exchange and partnered with the biggest names in tech like Amazon, Microsoft, Google, Oracle, IBM, and more. Headquartered in Brisbane with a crew of over 600 people spread across Asia-Pacific, Europe, and the Americas, our employees enjoy an environment that is collaborative, supportive, and (actually) fun.

What You'll Be Doing

1. OSS, Observability & Network Assurance

• Deploy, maintain, and optimize open-source monitoring stacks (Prometheus, Grafana, OpenNMS, Alerta) to modernize network assurance.
• Configure streaming telemetry, SNMP, and automated alert thresholds across cloud apps and network elements for rapid failure detection.
• Provide Level 3 troubleshooting and root-cause analysis (RCA) for complex system and network incidents.

2. Software Engineering, Automation & DevOps

• Build custom automations, scripts, and front-end user interfaces (Python, JavaScript, HTML, REST APIs, Message Bus) to streamline tools and eliminate manual operational bottlenecks.
• Maintain solution delivery end-to-end—from solution design and API integrations to QA testing and release management.
• Support deployment pipelines using GitHub-based CI/CD and cloud infrastructure on AWS.

3. Business Systems & Ecosystem Integration (Salesforce & Atlassian)

• Maintain operational integrations within Salesforce Service Cloud and ticketing workflows to keep front-line support running smoothly.
• Administer Jira spaces, custom workflows, and native automations to streamline cross-team handoffs between NOC, CS, and Engineering teams.
• Build targeted operational dashboards (Power BI, Salesforce, Jira) to track SLAs and performance metrics.

4. Stakeholder Engagement & Process Improvement

• Partner with NOC, CS, and Engineering leads to translate operational pain points into clear technical requirements, user stories, and workflows.
• Author and update technical documentation, architecture diagrams, and operational playbooks in Confluence.
• Participate in scheduled on-call rotations to ensure high platform availability.
• Deploy, maintain, and optimize open-source monitoring stacks (Prometheus, Grafana, OpenNMS, Alerta) to modernize network assurance.
• Configure streaming telemetry, SNMP, and automated alert thresholds across cloud apps and network elements for rapid failure detection.
• Provide Level 3 troubleshooting and root-cause analysis (RCA) for complex system and network

What We Are Looking For

This is a broad, high-impact role with wide visibility across our operations ecosystem. We know no candidate will check every single box on this list! If you have strong hands-on experience in OSS/Fault Management, Python/DevOps, and Telecom systems, but are keen to expand your skills into our Salesforce and Atlassian environments, we want to hear from you.

Must-Haves:

• 8+ years of experience in Telecom, NaaS, or ISP environments working with OSS/BSS and Fault Management systems.
• Proven hands-on experience with open-source observability tools (Prometheus, Grafana, OpenNMS, Alerta, or similar).
• Strong programming and scripting skills in Python, Shell, and front-end web basics (HTML, JavaScript), alongside solid Linux sysadmin and DevOps/CI/CD pipeline experience.
• Strong cross-team collaboration skills with a track record of driving operational improvements under pressure.

Nice-to-Haves (Bonus points, not dealbreakers):

• Familiarity with Salesforce Service Cloud or declarative/programmatic automations.
• Experience configuring Jira spaces, custom workflows, or Atlassian automations.
• AWS cloud infrastructure and REST API / Webhook integration experience.

Working Conditions, Location and Hours

• Full-time office-based role, at our Gurugram office
• The working day is 8 hours, and the working week is 40 hours.
• 24/7 on-call availability for emergencies
• You will get 2 days weekly off (on-call availability for emergencies)
• 90-day notice period for resignation after the probation period
• Working exclusively for Extreme Infocom Pvt. Ltd. and not for any other companies

What We Offer

Subject to the internal policies of Megaport, which may be updated from time to time:

• 18 days per year's privilege/earned leave
• Family health insurance according to company policy
• A motivated team combining industry experts and emerging talent.
• Recognition programs – including Legend and Kudos Awards.
• Health & wellness programs and mental well-being support.

If you have any questions, please reach out to Megaport's Talent Acquisition Team at [Confidential Information]

NOTE: All Megaport business correspondence is conducted via our business email accounts (@megaport.com). If you have any concerns, please reach out to Megaport's careers team [HIDDEN TEXT] directly and we will verify the legitimacy of any communication. Megaport will not ask you to create an account via Microsoft teams, and does not associate with any email accounts under @megaportau.com.

All applications will be treated in confidence.

Please see Part 2 of our Privacy Policy to see what information Megaport collects from job applicants, why, and how we store and use it. Note that you're entitled to know what personal data of yours Megaport holds, to request updates, rectification, and in some circumstances restriction or deletion thereof if you object (you being entitled to withdraw your consent to our holding your information at any time). Please see Part 5 of our Privacy Policy for more details on this and how to contact Megaport's data protection officer if you have any further privacy-related questions. Candidates who meet the selection criteria will be invited to attend an interview. Strictly no Recruitment Agencies.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.